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NOC – Analyst / Slack ChatOps Support (3rd shift)
- You will provide Slack ChatOps support for technical processes and operations. Our User community will range from our Customer Service Reps to high-level technology engineers.
- The successful candidate will provide Slack/ChatOps live support to Users across an organization of 10,000 employees.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
- Professional experience of 2-5 years in IT Network / Data Center Operations as a Network Operations Infrastructure Analyst NOC Operator / Helpdesk Support / Technical Support Specialist…
- Experience supporting hardware and/or software in a workplace environment.
- Foundational Knowledge / experience working with the following: ServiceNow ticketing system, Confluence / JIRA, IP knowledge (subnetting and general IP concepts), Light Active Directory experience, Basic Security / Password reset troubleshooting.
- Experience performing shiftwork in a large-scale, team-oriented, cross-organizational Network Operations Center environment (NOC).
- Strong communication skills, with a knack for explaining technical concepts in simple terms to a non-technical audience using various modalities (e.g. phone, email, and chat).
- A four-year college education emphasizing computer science, engineering, telecommunications, business administration, or a related technical discipline.
- Minor certifications in core technologies are desirable.
- Must be willing to work in-person at our service center office in Rancho Bernardo CA.
-This position will requires working 3rd shift (3 pm – midnight on Fri / Sat / Sun / Mon / Tuesday)
PREFERRED QUALIFICATIONS:
- Streaming knowledge for games using MS Teams or other applications
- BigPanda / Event management systems experience
- Splunk/ Datadog (Basic Knowledge)
- API concepts and applications (Basic Knowledge)
- ITIL experience (Incident Management / Problem Management / Change Management)
- AWS knowledge / Kubernetes / or any other cloud technology
- SDLC processes
- Familiarity with open-source technologies
- SQL (ability to write/run queries)
- Perl / Scripting
Full Time
IT Outsourcing & Consulting
$74k-98k (estimate)
04/25/2024
06/24/2024
tentek.com
GLENDALE, CA
25 - 50
1989
Private
ALLEN TENG
$10M - $50M
IT Outsourcing & Consulting