Primary Job Responsibilities

• Responsible and accountable for the accuracy and quality of all outbound processes including pick, pack, loading, and transportation.

• Manage and approve outbound schedules for all carriers.

• Interface with outbound carriers to ensure accurateshipment possession handoff data and process. 

• Prepare loads and schedule LTL outbound, pallet stack, wrap and load.

• Manage dunnage, tape & seal, and Shipment label process and accuracy.

• Complete and maintain DOT HazMat Certification and training to staff

• Troubleshoot problems including discrepancies, system processing issues, and operational opportunities and provide corrective action to resolve.

• Record and monitor KPI’s (SLA’s) per contract; working with Management as needed to rectify and resolve issues that have contributed to underperformance.

• Ensure that all processes related to department tasks are followed and take corrective action when not followed.

• Safeguards warehouse operations and contents by monitoring security procedures and protocols.

• Drive process improvement and warehouse process standardization; ensuring that training is completed as needed

• Drive Safety Initiative; ensuring that the facility is maintained in a safe, clean and orderly condition.

• Provide leadership and coaching to site-based team thru active recruiting, training and evaluating employees

Expectations

• Committed to Truth, Trust, and Integrity

• Committed to achieving world-class performance standards

• Elevated level of dedication, loyalty, and commitment to the team.

• Ability to handle changing priorities and use good judgment in stressful situations

• Excellent talent management and team building skills

• Excellent verbal, non-verbal, and written communication skills

• Availability to work irregular or extended hours including nights, weekends and holidays if necessary

• Must be able to stand/walk for extended periods of time

• Strong knowledge of warehouse operations

• Assertive, energetic and tireless focus on customer service

• Ability to anticipate customer and team needs and provide proactive support

Qualifications and Experience

• 5 years of management and/or leadership experience in logistics

• Undergraduate degree preferred, or relevant experience in relevant field of study

• Lean Six Sigma Experience and Continuous Process Improvement knowledge and experience are a plus

• Dangerous Goods shipping a plus