Description:Day to Day Duties Include:Assisting Walk-In PatientsAnswering incoming calls from patients or providers with upcoming ordersOrder status updates and processingUsing online patient ordering forums and our patient databaseElectronic faxingCommunication with Doctor`s offices and hospitals learning about all durable medical equipmentFull Job Duties List:Process orders, route calls to appropriate resource, and follow up on customer calls where necessaryReview all required documentation to ensure accuracyAccurately process, verify, and/or submit documentation and ordersComplete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductiblesObtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when requiredMust be able to navigate through multiple online EMR systems to obtain applicable documentationEnter and review all pertinent information in EMR system including authorizations and expiration datesCommunicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companiesVerify insurance carriers are listed in the company’s database system, if not request the new carrier is enteredResponsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate -the referral process.Meet quality assurance requirements and other key performance metricsFacilitate resolution on customer complaints and problem solvingPays attention to detail and has great organizational skillsActively listens to patients and handle stressful situations with compassion and empathyFlexible with the actual work and the hours of operationSkills:Front desk, Administration, Data entry, Administrative support, Microsoft office, Medical, Front desk administrative, Health care, patient scheduling, Customer service, order desk, receptionist customer service, clerical, dme, durable medical equipmentTop Skills Details:Front desk,Administration,Data entry,Administrative support,Microsoft office,Medical,Front desk administrative,Health care,patient scheduling,Customer serviceAdditional Skills & Qualifications:Experience within Brighttree softwareDME(Durable Medical Equipment) ExperienceBilingualHigh Attention to detailWork great in a team atmosphereAbility to stay on taskConfidence in workExperience Level:Entry Levelsend resume' to kvanduren @teksystems.comAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.