Location: Springfield, VA

Security Clearance Required: TS (SCI eligibility) **This position is not open for any clearance upgrades or sponsorship.**

teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space.

Are you ready to test your abilities as a Operations & Support Engineer and team member in a sophisticated enterprise exploitation environment? Would you like to make an immediate and direct impact in your job? Join a dedicated team supporting the UDS contract at NGA.

What you get to do every day:

• Monitor, communicate and remediate service disruptions for responsible sites ensuring that functionality and uptime is sustained
• Supports existing regional staff located onsite to ensure applications and services running on-premise are functioning as expected.
• Serves as Tier 3 CONUS operations support to address technical issues or high impact incidents in conjunction with regional staff and leads.
• Captures "Lessons Learned" from incidents in the form of after action items providing feedback to the development team for fixes or enhancements while also maintaining a living set of playbooks to assist in future remediation that Tier 1 & 2 team members can utilize.
• Communicates across teams when an incident requires input and/or resolution from externals (ex. Application Owners, Networking, IDAM Providers)

Clearance: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Education/Experience:

• Requires Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.

• 8 years of related software development experience

Required Skills:

• Proficiency in system administration and maintenance

• Understanding of DevOps principles and tools (e.g., Docker, Kubernetes, Jenkins).

• Experience with Containerization and Kubernetes.

• Troubleshooting and problem-solving skills related to hardware, software and network issues.

• Ability to perform root cause analysis for system failures and implement corrective actions.

• Basic experience with scripting languages such as Python, Bash, or PowerShell.

• Capacity to make decisions under pressure and manage competing priorities.
• Strong communication skills to liaise with stakeholders and convey technical information effectively.
• Strong analytical and critical thinking skills.
• Ability to work independently as well as in a team environment.
• Customer-focused mindset with a dedication to meeting service level agreements (SLAs) and customer expectations.

• Experience managing container platforms (e.g., Openshift, Rancher)
• Strong experience with scripting languages such as Python, Bash, or PowerShell
• Ability to troubleshoot Postgres Databases
• Familiarity with graph databases (e.g., RedisGraph, Neo4j)
• Familiarity with messaging systems (e.g., Pulsar, Kafka, NATS JetStream)
• Intelligence Community Experience preferred

• Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses
• Youll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!
• Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.