"Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job!"

Grade 7

About Republic Bank

Republic Bank's values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It's one of the reasons we've been named as one of the Best Places to Work in Kentucky for the last seven years! For more information about the company, please visit www.republicbank.com.

POSITION PURPOSE AND OBJECTIVES:

The Operations Specialist will work in collaboration with assigned team members to provide operational support and assistance to the Bank's lending programs. This position is primarily focused on the review of various materials (background information, reports, procedures, onboarding new third-party vendors and gathering supportive documents to assist with internal and external audits of the division's service organizations etc.) and assisting the team with analysis and escalation of the results.

MINIMUM QUALIFICATIONS:

* 2 years' work experience related to customer experience, issue resolution, financial products, data analysis required.

* Demonstrated knowledge of root cause determination and analysis required.

* Basic knowledge of Third-Party Vendor management is preferred.

* Basic knowledge of consumer lending products and regulations preferred.

* Proficient in standard MS Office products (Excel, Word, Outlook, PowerPoint, and Visio) required.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

* Perform assigned background research using LexisNexis, Dunn & Bradstreet, social media, and other internet sources, to assist in the completion of risk assessments for submission to the Third-Party Risk Committee.

* Escalate negative findings from background reviews to the RCS Third-Party Risk Manager.

* Work with the RCS Third-Party Risk Manager to maintain the schedule of reviews for vendors.

* Accurately input and organize information into the vendor management system.

* Field phone calls, as needed, from consumers regarding credit inquiries and other questions regarding our products. This includes research and tracking to completion.

* Work with Manager and associates to ensure specific aspects of program launches are tested and delivered on schedule.

* Monitor products to ensure processes are working as designed. Recommend updates and enhancements as appropriate.

* Open, sort, scan, monitor, and forward all mail correspondence to the appropriate Program Manager or corresponding payment processor.

* Assist the Relationship Managers with facilitating ongoing meetings with Program Managers.

* Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.

* Model and foster behaviors that support the Bank's values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.

* Willingly perform all other duties and projects as assigned.

INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED:

* Effective communication (written and verbal) skills to adequately convey reports, findings, etc. related to job function.

* Ability to adequately document, organize and describe processing requirements.

* Strong work ethic, with the motivation to provide high quality results on schedule.

* Detail oriented and well organized.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS:

* Travel between Republic Banking facilities may be required.

* Occasional out-of-town travel is required.

* Position will be hybrid with a minimum requirement of two days per week in the office.

* Flexible work schedule that will include some evenings, weekends, and overtime.

* Stay abreast of new developments, best practices, and statutory and regulatory changes.

The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities, or requirements.