Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations.
• Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Maintain the cleanliness and organization of the Reserve Coffee Shop.
• Replenish items and assist in serving grab and go items.
• Handle/Resolve guest complaints ensuring guest satisfaction.
• Assist with inventories as scheduled.
• Prepare coffee and tea beverages for customers.
• Cash handling and accurately record customer order information.
• Grinding and brewing coffee
• Regularly performing stock checks in the coffee bar and placing new orders
• Being aware of and following operational policies and procedures
• Being punctual and maintaining regular and consistent attendance
• Contributing to a positive work environment

Responsibilities
Responsible for the setup, service, maintenance, and breakdown of the Reserve Shop. Prepares and serves well-crafted specialty coffee drinks and other beverages. Maintains organization, cleanliness and sanitation of work areas and equipment. The Reserve Barista represents the brand and the culture of an establishment, providing clients with professional and friendly service.
Qualifications

• High school diploma or equivalent
• Ability to satisfactorily communicate in English, Spanish is a plus
• One year experience in guest service.
• Ability to provide legible communication.
• Ability to do basic arithmetic
• Previous guest relations training.

About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
About the Team
Shaner Hotels has an amazing opportunity at our Durham Marriott City Center, located in historic downtown Durham. We are connected to the 44,000 square foot Durham Convention Center and adjacent to the Carolina Theatre. Just minutes away from Duke University, this 190-room Marriott is a great place to begin your career within the hospitality industry.