Duties and Functions:
- Answering inbound phone calls and responding to online inquiries.
- Generating more business for the Dealership through Email blasts.
- Schedule appointments. Confirm scheduled appointments. Reschedule "No-shows."
- Maintain thorough, up-to-date knowledge of our products and services.
- Organize call lists and track results.
- Log all outbound customer contact.
- Gather accurate information for traffic logs and customer databases. Log customer details and comments in our system(s).
- Maintain contact with customers to ensure they are satisfied with our services.
- Greet/acknowledge all service customers in a friendly and professional manner.
- Overlook service lounge and refreshments counter to ensure it is stocked and neat.
- Ensure up-to-date customer information is confirmed and collected at check-out, including current email address, home address, cell, home and work phone numbers.
- support the cashier booth and rental if needed
- Understand and comply with all policies in the Employee Handbook, including time clock and meal and rest period policies
- Keep and maintain clean offices and working environment. There is no eating allowed outside of the lunchroom.
- Be ready to work at your given start time with a good attitude
These are some just some of the duties
Requirements
- DYNAMIC !
- Prompt, courteous and accountable
- Someone who goes above and beyond in terms of results and in customer service
- strong phone and computer skills
- Ideal team player
- track progress
- cooperative with other departments
- multitask to other duties that pertain to the department needs
- Bilingual is appreciated