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Job Title : Sales Order Administrator
Location : Waltham, MA
Duration : 3 Months
THIS POSITION WILL BE REMOTE IN THE US.
The Sales Order Administrator will be responsible for order processing, invoicing, and customer support. You will have a strong understanding of Signals commercial product offerings, and support sales with quoting and booking requests to ensure the customer experience from pre sales to post sales is exceptional.
You will have strong data entry skills, ability to works in a fast-paced environment and build a close working relationship with Operations resources required to get things done.
Key Responsibilities :
Receive and review incoming customer Purchase Orders and prepare them for accurate order processing working with sales account manager to resolve any inaccuracies.
Prompt and accurate entry and acknowledgement of customer orders in the ERP system (NetSuite) within 48 hours of receipt.
Ability to translate customer order details into desired customer software entitlement experience.
Identify and implement improvements in current workflows and processes that can help improve order processing efficiency.
Create and maintain order processing work instructions with constant focus on identifying opportunities to drive process improvements that positively impact the customer's experience.
Ensure customer's needs and expectations regarding their order are met. Follow through with requests to completion or escalate when appropriate.
Supports data integrity in Salesforce and NetSuite
Cross train with team and other departments to provide backup support for these functions on an as needed basis.
Advanced computer skills, including a proficiency in MS Office, Salesforce, NetSuite or similar platforms strongly preferred, as is previous sales order processing experience using an ERP system
You will partner closely with departments across the organization to understand their business requirements and use cases to define solutions to be implemented on NetSuite.
Troubleshoot issues within our ERP and work collaboratively to prepare our system for product launches, CRM usage, financial tracking, and workflows.
In This Role, You will...
Have a general understanding of software licensing models and entitlements
Be the primary contact for submission of customer purchase orders, and ensuring orders are processed in NetSuite with the expected customer experience
Have meticulous attention to detail and ability to research and resolve moderately complex issues
Provides occasional customer service support including providing tracking information, acknowledgments, and order status updates
Desire to take ownership of special projects and implementations
What you bring to the team
3-5 years of order entry experience
Experience with Order processing, financial operations, and accounting functions within NetSuite.
Ability to support time sensitive technical projects.
Ability to provide recommendations and enhancement suggestions for our Order Processing processes based off business needs.
Ability to create and maintain work instruction documents.
Ability to communicate and collaborate cross functionally with various stakeholders within the organization.
Bonus Points :
NetSuite certification
Last updated : 2024-05-01
Full Time
$89k-118k (estimate)
04/24/2024
07/13/2024
www.talentburst.com
Framingham, Massachusetts
1,000 - 3,000
Tom Murray
<$5M
TalentBurst, Inc. provides staffing and consulting, high hazard payroll, and managed service provider/VMS partner solutions to Fortune 1000 corporations. The company offers its staffing solutions in the areas of contract information technology, engineering, SaaS, bio-pharma, accounting and finance, marketing, utility, compliance, banking, biotechnology, healthcare, energy, government, retail, PMO, Web and infrastructure, database/data-warehousing, quality assurance, clinical, and other areas. It also provides services in the areas of health benefits, workers' compensation claims, payroll, payr...oll tax compliance, and unemployment insurance claims. The company serves customers in the United States, Canada, the United Kingdom, India, Chile, and Singapore. TalentBurst, Inc. was founded in 2002 and is based in Natick, Massachusetts. The company has branch locations in Boston, San Francisco, Miami, and Milwaukee; and international offices in Toronto, Canada; and Gurgaon and Bangalore, India. TalentBurst is a managed services provider (MSP).
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The job skills required for Sales Order Administrator include Order Processing, Attention to Detail, Sales Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Order Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Order Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales Order Administrator positions, which can be used as a reference in future career path planning. As a Sales Order Administrator, it can be promoted into senior positions as a Sales Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Order Administrator. You can explore the career advancement for a Sales Order Administrator below and select your interested title to get hiring information.