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Position Summary:Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A strong focus is placed on member retention through relationship building and maintaining superior service standards.
This position is located in our Wenatchee, Washington office and is not a remote position.
Qualifications: EDUCATIONAL REQUIREMENTS
None Specified
CERTIFICATION & LICENSURE REQUIREMENTS
Washington Insurance Producers License required within 3 months of hire
EXPERIENCE REQUIREMENTS
Three (3) years General - Customer Service
OTHER REQUIREMENTS
Bilingual - English/Spanish preferred, but not required.
Strong verbal and written skills geared toward communicating with Medicare beneficiaries demonstrated by communicating by e-mail, phone, letters and in person. Able to project a positive image.
Able to deal compassionately with Medicare/Medicaid beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience.
Able to perform at a constant pace while taking inbound calls and making outbound calls.
Must be able to handle multiple tasks under constant pressure. Microsoft Office skills.
Essential Functions:
Benefit statement:
Team members working twenty hours or more per week are covered by medical, dental, vision and basic life insurance. Team members can take advantage of Carle Health's retirement plans that offer matching after one year of employment. Team members working forty hours per week receive seventeen vacation days per year, six sick days per year, six paid holidays per year, and one personal holiday per year (all benefits pro-rated for team members working less than forty hours per week). Team members will also receive one week of parental leave after one year of employment and company paid short-term disability after six months. For more detailed information about all of Carle Health's benefits please visit: Benefits Package Information | Carle Health
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
Full Time
$48k-61k (estimate)
05/22/2024
06/10/2024
carle.org
CHAMPAIGN, IL
1,000 - 3,000
1946
Private
$1B - $3B
Hospital
The following is the career advancement route for Customer Solutions Representative (Wenatchee, WA Office) positions, which can be used as a reference in future career path planning. As a Customer Solutions Representative (Wenatchee, WA Office), it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Solutions Representative (Wenatchee, WA Office). You can explore the career advancement for a Customer Solutions Representative (Wenatchee, WA Office) below and select your interested title to get hiring information.