DescriptionEssential Responsibilities*Performs annual maintenance on sales representatives" demonstration equipment.*Prepares testing documentation and service reports for equipment worked on.

• Performs periodic maintenance on equipment returned from trade shows, courses, labs, etc.*Conducts checks on OEM equipment and coordinates the return of such equipment to OEM for repair.
• Performs monthly verification checks on bench testing equipment.*Ensures correct parts inventory is maintained while performing equipment servicing.
• Adheres to relevant technical procedures per standard operating and testing procedures as well as quality system regulations guidelines.
• Participates, as necessary, in the set-up and breakdown of training room / equipment during customer training.*Participates in the review and editing of department procedures as necessary.

Back-up Responsibilities*Decontaminates devices and accessories as necessary for all returned equipment.*Checks / repairs foot switches, lavage pumps and other accessories / devices as directed.

Relocates products to proper technical services locations as needed.Position Type and Expected Hours of WorkThis is a full-time position.

Days and hours of work are Monday through Friday, 8 : 30 Position Requirements*Must have demonstrated communications skills, both verbal and written, with particular strengths in telephone listening skills.

• Strong interpersonal skills required.*Must possess a strong team orientation and the ability to work effectively in a small group.
• Strong detail orientation and the ability to complete high volume of work in a timely manner required.*Must be willing and able to follow established protocols within regulated environment.
• Demonstrated excellent computer skills required; strong preference for those with high degree of proficiency with Microsoft Office products.

Proficiency with service-related or inventory control software required.Competencies*Problem Solving / Analysis.*Results Driven.

• Detail Orientation.*Customer Focus.*Technical Capacity.*Communication Proficiency.

Last updated : 2024-05-13