Posting Details
Posting Summary
Working Title
Associate Director of Technology and Operations for Student Success

Role Title
Info Technology Specialist II

Role Code
39112-SW

FLSA
Exempt

Pay Band
05

Position Number
29300078

Agency
Virginia Peninsula Community College

Division
Virginia Peninsula Community College (Div)

Work Location
Multiple Locations

Hiring Range
$65,000-$75,000

Emergency/Essential Personnel
No

EEO Category
B-Professional

Full Time or Part Time
Full Time

Does this position have telework options? -Telework options are subject to change based on business needs-
Yes

Does this position have a bilingual or multilingual skill requirement or preference?
No

Work Schedule

Monday - Friday; 8:00 am- 5:00 pm some evenings and weekends may be required
Sensitive Position
No

Job Description
The search will remain open until the position is filled; however, to be considered for the initial screening, candidates should submit a complete application package by February 1, 2024.
Virginia Peninsula Community College changes lives, empowers students to succeed, and enhances the social and economic vitality of the region through high-quality education and workforce training, excellent service, and innovative partnerships. Located in the heart of Hampton Roads, this diverse community is filled with multi-national and multi-billion-dollar industries, military installations, colleges and universities, national space, science, and research centers, museums, parks, and hundreds of small businesses and community organizations that are the heartbeat to the region.
The Enrollment Management department provides prospective and continuing students opportunities for success through a variety of informational and enrollment services. Enrollment services are provided on a continuous basis from the time of the individual's formal entry to Virginia Peninsula Community College, through graduation and beyond. The department supports the instructional programs of the College through transfer credit evaluation, graduation clearance, annual calendar planning, enrollment reporting, and registration. The department also maintains regulatory requirements pertaining to database maintenance, application processing, domicile determination, and academic records management. Through its recruitment and admission services, the department supports educational outreach efforts and promotes the College as a viable education resource in the community, in the workplace, and in the minds of potential students. Finally, the Enrollment Management department provides leadership and/or serves as an important resource to committees across campus and works closely with the Information Technology department to implement and maintain the student information contained within the VCCS Student Information Systems.
The Associate Director of Technology and Operations for Student Success supports data-driven decision making and efficient operations for the Enrollment Management and Student Success division. With an eye toward Strategic Enrollment Management (SEM) the Associate Director manages system processes; leverages technology solutions for student success; tests and implements new functionality; trains and supports users; ensures the integrity and accuracy of academic data; produces reports to assist functional/end users in reviewing and maintaining their data while ensuring the security of student data as guided by FERPA. The Associate Director has the knowledge of student records, familiarity with Student Information Systems (e.g. Peoplesoft), Navigate, CRMs and is readily available to assist in the implementation of the enrollment management strategic plan and standard operating procedures. This position plays an integral part in maximizing efficiencies in recruitment, retention, and completion.
Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications

Progressively responsible work experience with technological applications and systems to include student information systems and data analysis tools.
Demonstrated multi-year experience in data management, analysis and interpretation and project/process management. Demonstrated experience collecting, cleaning, verifying, and analyzing data.
Knowledge

• Extensive knowledge of rules, regulations, and federal and state laws governing retention and release of student records and information.
• Extensive experience with educational technologies (e.g. Peoplesoft, Navigate, Salesforce).
• Knowledge of academic and data policies along with understanding of academic calendar and cycles to ensure that data is accurate and appropriate.
• General knowledge of Strategic Enrollment Management principles and best practices.

Skills

• Strong technical skills and ability to work with a diverse group of technical and non-technical staff.
• Well-developed leadership and management skills.
• High level of professional judgement.
• Prioritize work effectively and manage time efficiently, lead change and apply process improvements necessary to adapt in a rapidly changing environment.
• Creative & proactive problem-solving skills.
• Communicating findings and insights clearly to stakeholders.
• Attention to detail with a focus on thoroughness, accuracy, and quality.

Abilities

• Ability to gather and evaluate information and make effective recommendations.
• Advocate for technology and process improvements, encouraging continual review of office procedures and processes.
• Ability to think strategically and critically.
• Demonstrated ability to manage complex multi-step projects.
• Ability to build and maintain relationships with key stakeholder.
• Strong ability to analyze, interpret, and present data.
• Flexibility to learn new methodologies, technologies, and systems
• Learn, interpret, apply, and explain applicable laws, codes, regulations, policies and procedures applicable to Student Information Systems.
• Ability to handle confidential information responsibly.
• Ability to work at all campus locations.
• Must have the ability to work independently or in a team environment.

Additional Considerations

• Experience working in Higher education setting.
• Experience with Peoplesoft.
• Experience developing and executing a strategic plan for leveraging technology to enhance student success outcomes.
• Background in information technology discipline.

Operation of a State Vehicle
Yes

Supervises Employees
Yes

Required Travel

Minimal
Posting Detail Information
Posting Number
CLS_2727P

Recruitment Type
General Public - G

Number of Vacancies
1

Position End Date (if temporary)
Job Open Date
01/11/2024

Job Close Date
12/31/2024

Open Until Filled
Yes

Agency Website
vpcc.edu

Contact Name
Monique Griffin

Email
griffinm@vpcc.edu

Phone Number
757-825-3816

Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800- 552-5019.
Additional Information

The individual hired will be required to serve a one-year probationary period.
Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting
https://jobs.vccs.edu/postings/69313