**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and youll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, youll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

The Director, Hub Control Center is responsible for the oversight, leadership, and team performance of the MIA control center, ensuring a safe, efficient, and coordinated operation of aircraft and ground equipment across the MIA hub. In addition to developing clearly defined strategies to make the MIA operation best in class, the position will seek to elevate the experience of our customers and team members. This leadership role will strengthen the culture of inclusion, diversity, and development for the team members across the organization.

**What you'll do**

_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

Leads and serves a large and complex organization through leaders, individual contributors, and front-line team members

Leads a team that is responsible for directing and overseeing the safe movement of aircraft and ground equipment throughout the hub

Collaborates and partners closely with Airport Operations, Cargo, Flight, Inflight, Technical Operations, Safety, and Regional Partners, as well as the Federal Aviation Administration (FAA) and Air Traffic Control (ATC), to ensure that all operations are carried out efficiently, effectively, and in accordance with government regulations and company operating policies and procedures

Monitors potential influence of weather, aircraft mechanical problems, air traffic control constraints, fuel supplies, security issues, labor problems, or other sources of disruption to the operation

Establishes the hubs strategy and objectives ahead of irregular operations and ensures activities are carried out in accordance with the operating plan

Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience

Demonstrates and cultivates collaborative relationships across all work groups and teams

Establishes and maintains open communication and a collaborative relationship with all levels of union leadership

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

Bachelors degree in Business, Aviation, or Technical Field related to Aviation or equivalent experience/training

7 years of experience leading large teams in integrated operations control, airport operations, or cargo, including unionized frontline workgroups

**Preferred Qualifications- Education & Prior Job Experience**

Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate preferred

**Skills, Licenses & Certifications**

Demonstrates the highest level of ethics and integrity

In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements

Strong technical knowledge of aircraft maintenance procedures, as well as FAA regulations, practices, and procedures

Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions

Proven ability to successfully deal with unique operational problems for which there are no established guidelines for resolution, prioritize simultaneous operational situations, and work well under pressure

Extensive experience implementing procedures and ensuring consistent service delivery

Demonstrated ability to effectively solicit feedback and advocate for front-line subject matter expert (SME) needs

Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills

Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups

Ability to build and facilitate relationships at all levels of the organization, both internally and externally

Ability to anticipate, analyze, and interpret complex local and/or system-wide issues

Demonstrated outstanding organization and time management skills

Demonstrated flexibility and creativity in adjusting to shifting priorities in a dynamic work environment, while effectively modeling leadership attributes

Excellent communication and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written

Ability to work a varied schedule

Believes in and promotes the American Airlines five leadership attributes:

Caring We care about all team members

Collaboration We succeed as a team

Development We build future leaders

Results We drive to be the best

Future We continually challenge the status quo

**What you'll get**

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. And thats just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey? Feel free to be yourself at American.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.