Memoir Agency aims to bring meaning to every place and moment. To do that, we are looking for tenacious, collaborative, and passionate people to join the staff for our 2024-25 season. This year's epic events include our Halloween productions, Happy Frights & Haunting Nights ( https://www.halloweeninthegarden.com/ ), as well as our flagship event Dazzling Nights ( https://www.dazzlingorlando.com/ ). Join us in creating an incredible atmosphere for all ages through our unique immersive experience that even our staff will enjoy!

Position: Supervisor

Position Overview:

• Supervisors will provide excellent guest service to ensure Memoir quality standards are met.
• Supervisors will be assigned an area of the event to oversee activations as well as staff.
• Supervisors will walk their area continuously and monitor their assigned areas including guests, staff and activations.
• Supervisors will stay in communication with the Event Manager throughout their shift.
• Supervisors may also provide breaks to staff members by filling in positions in their areas of responsibility.
• Supervisors will help promote event safety by monitoring attendees for signs of disruptive behavior, like excessive intoxication, potential environmental hazards (tripping) and escalating issues to management as necessary.
• Supervisors will answer a variety of guest questions, and must be knowledgeable about many parts of the event, providing the most accurate and up to date information possible.
• Supervisors will assist guests in finding their way through the gardens by offering concise directions and communicating with teammates.
• Supervisors will be responsible for the daily opening and closing procedures relevant to their area

Requirements:

• Ability to to complete physically demanding tasks, such as standing and/or walking for long periods of time.
• Ability to work outside in various weather conditions (heat, rain, cold temperatures)
• Ability to lift objects up to 50 lbs. **Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.**
• At least one year of experience in a guest-facing role
• Must be prompt, and be able to work all shifts as assigned.
• Reliable forms of communication & transportation
• Staff provide their own attire, with approval (black pants & shirts are recommended. Closed toe shoes are required at all times)

The Ideal Candidate:

• Has customer service experience, excellent problem solving skills, and an acute attention to detail
• Has prior experience with the Universe Box Office app or other mobile ticketing platforms
• Enjoys interacting with guests and also having a role behind the scenes
• Has prior experience leading and motivating other team members
• Is reliable
• Has an outwardly presentable demeanor & attitude

Dates and Times:

• Happy Frights/Haunting Nights September 27th-October 31st 4PM-11PM
• Dazzling Nights November 29th-January 5th 4PM-11PM

Pay Details: Starting at $20/hr. Event staff can expect to work about 25 hours each week of the event. Payments will be made weekly.