Swickard Auto Group is Hiring a BDC Client Care Representative Near Honolulu, HI
Job Type
Full-time Description No prior automotive industry experience is required to apply! We are seeking individuals with various industry backgrounds. We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity - we want to hear from you! How You Will Make an Impact Our guests expect luxury, value, and world-class service. You will be part of our call center team that delivers elevated hospitality and ensures each guest has a memorable experience when they call their local Swickard dealership. You will impact whether we become our guest's favorite place to purchase, lease, or service their vehicle. What Winning Looks Like:.
Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
Answering incoming phone calls in an extremely courteous, enthusiastic, and professional manner
Identify guests' needs, clarify information, and offer assistance and support
Responding to guest inquiries via chat
Skills Needed to Win:
At least 18 years of age
Ability to effectively manage time to meet and exceed targets
A strong desire to succeed
Focus on providing customers an outstanding experience in every interaction
Must enjoy a fast-paced environment with a high volume of phone calls, chats, and email inquiries
Exceptional organizational skills
Able to develop and maintain the knowledge base to answer guest questions effectively
Ability to de-escalate an unfavorable guest interaction
Desire to work as a team player and uphold the company's standards of professionalism and integrity
Strong communication skills
Experience with CDK Service Edge is a plus
Punctual and dependable while also being flexible on scheduling
Pass a criminal background check
About Us
We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, and Jaguar-Land Rover among others.
We have over 2,000 employees at 28 dealerships in 5 states...and we are still growing!
We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
We are a team. Everyone plays a role in our success.
We are a hospitality company that happens to be in the automotive industry.
Benefits of Working at Swickard:
Ongoing training and support
Opportunities for continued personal and professional growth
We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.
Competitive benefits package :
Insurance: medical, dental, vision, life, and pet insurance
Optional disability coverage
401k plan
Paid Holidays
PTO
Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.