Job Description

CUSTOMER-FIRST! (BRING OUR SERVICE MODEL TO LIFE: FRIENDLY, EASY, ACCURATE)

* You are responsible for executing best in class sales and service strategies.

* Team Members provide exceptional customer service behaviors delivered to our customers and are accountable to putting the customer first in everything they do.

* Teams Members provide value to our guest by delivering a customer friendly in-store and curbside shopping experience

* You will leverage technology to enhance the customer service experience for our internal and external customers.

* You will possess an "It can be done" attitude, when it comes to overcoming obstacles and bringing joy to our customers.

* Team Members are responsible for being part of a Team that delivers on sales, profit, and service targets, as well as delivering on all key Balloon & Omni strategies.

WHAT DO YOU BRING TO THE PARTY?

* Do you possess prior retail management experience?

* Can you lead a team in a dynamic and fast-paced environment?

* Are you obsessed with ensuring that your customers are beyond satisfied?

* Are you adaptable and able to manage change daily through your team?

* Do you possess strong communication skills and the ability to build relationships with your staff and customers?

RESULTS MATTER!

* Team Members will master all Balloon & OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.

* You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.

* You will assist the Store Team Leader and Leads in supporting onboarding and mentoring to new Team Members.

* You will continuously role model behaviors connected to Friendly, Easy and Accurate and support other team members on delivering on our Service Model.

* Team Members are expected to work a schedule that aligns to customer and business needs.

* Team Members are responsible for supporting an environment that promotes engagement.

PARTY PERKS AND REWARD

* Competitive salary

* Fun working environment

* Generous associate discount

* Lifestyle benefits

Job Requirements

PHYSICAL REQUIREMENTS

* The replenishment process will require you to lift, push and pull up to 25lbs daily.

* Cleaning, store recovery, setting plan-o-grams and endcap maintenance is required.

* Climbing ladders is required to re-stock and obtain merchandise for our customers.

* Ringing transactions on a register is required.

* Utilization of our helium system to fulfill customer orders is required.

MERCHANDISING REQUIREMENTS

* Freight processing and stocking product while maintaining an origanzied stock room.

* Comply with merchandise receiving, safety and handling guidelines.

* Maintain presentation standards.

The salary range offered for this position is a good faith description of the expected salary range this role will pay. PCHI reserves the right to pay more or less than the stated range based on a variety of factors such as experience, geography, etc.