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Summary:

Responsible for planning, organizing, and controlling the day-to-day operational activities of the Bank under the direction of the Chief Executive Officer. Provides a comprehensive approach to risk management ensuring that all operational aspects of the Bank's activities operate in a safe and sound manner in the best interest of shareholders, the Board of Directors, customers, employees, and the public.

Qualifications:

Education: Bachelor's Degree in a related field. Advanced education is preferred, ideally in a financial or business discipline.

Experience: Fifteen years of related experience in various roles, including leadership, partnership development, project management, business risk management and operations. A very strong knowledge of ACH; wire transfers; debit; credit and prepaid card operations; banking regulations; loan and deposit operations; and risk controls. A strong understanding of the Payments ecosystem. Demonstrated ability to set strategy and execute to achieve appropriate results in both entrepreneurial and large complex organizations. Knowledge of core banking systems and capabilities, including Fiserv, a plus.

Essential Functions:

A: Job Specific:

• Plans, organizes, and controls all the day-to-day operational activities of the Bank under the direction of the CEO; and ensures that all operational aspects of the Bank's activities operate in a safe and sound manner in the best interest of shareholders, the Board of Directors, customers, employees, and the public.
• Partners with the CEO to draft/update strategic plans for Board approval and oversees the execution of strategic plan objectives/goals. Monitors the progress and provides periodic updates to the Board.
• Leads and manages key functions (e.g., branches and departments, products and services; budgeting, planning, technology, etc.) in ways that exhibit industry "best practices" for the Bank; acts as a focal point and mediator among managers on Bank-wide issues with cross-organizational implications to ensure timely and effective resolution of such cross-departmental issues.
• Works closely with management to ensure the operational effectiveness, sustainability and resiliency of the Bank; drives change and improvement by convening, informing, supporting, influencing and mentoring; provides insight and develops and implements strategies to accommodate current and future organizational plans, programs, and needs.
• Supervises major operational projects related to facilities, products and services, technology, standardized policies and procedures; ensures effective integration and coherence of the resiliency plans of key businesses across the Bank with internal and external stakeholders, including but not limited to, incident response, technology and operating resiliency; enables better and more aligned support service quality through stronger governance, transparency, planning, delivery and evaluation to follow through on observations and recommendations from the Bank's strategic planning initiatives; and oversees the evaluation, planning, and implementation of key infrastructure to support the Bank.
• Works closely with the Bank's Chief Compliance Officer, Chief Legal Officer and Chief Payments Officer to ensure the Bank's compliance with all applicable banking laws, rules and regulations; and assesses the effect of regulatory changes on overall Bank compliance and risk and ensures such matters are communicated to the CEO on a timely basis.
• Interfaces with the Chief Lending and Chief Credit Officers in relation to credit quality, major policy issues, and communications related to current issues, pricing, and policies and procedures.
• Liaisons between Operations, IT, and Payments for the implementation of new and/or updated processes and technology.
• Plans, organizes, and directs programs and services, and evaluates results and recommends policies, procedures, and action to achieve program goals.
• Works with the Bank's CRA Officer by representing the Bank in community, civic, and CRA functions.
• Performs personnel actions including performance appraisals, disciplinary actions, and recruitment; supervises the daily activities of the department(s). Directs, monitors, and appraises the performance of units immediately reporting to the position and provides the necessary coordination between activities.
• Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved.
• Provides supervision and support to all areas of the department where service or assistance is needed; oversees activities of assigned department personnel.
• Monitors staff in daily tasks, operations and quality control; ensures the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
• Assumes responsibility for special projects; gathers data and prepares reports for the Board of Directors, members of Senior Management, examiners and other personnel.
• Is a key participant and contributor to the Bank's governance committees.

Knowledge/Skills/Abilities:

• The ability to communicate effectively and clearly, both in verbal and written communications, as well as, present information to groups of managers, employees, customers, and the general public.
• Excellent interpersonal skills.
• Strong knowledge of the business area(s) that are being supported.
• Strong leadership skills.
• Technical writing, to include reports, procedure manuals, articles for publication.
• Ability to work with mathematical concepts such as probability, statistical reference, fundamentals of finance, economics and accounting.
• The ability to read, analyze and interpret financial statements, government regulations, professional journals, etc.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve problems and deal with a variety of concrete variables in situations where only limed standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Superlative emotional intelligence, problem solving, and team building skills.
• Strategic level thinking.
• Ability to work effectively with a diverse group of staff, partners, customers, vendors, and regulatory agencies.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status.