Job Summary

Support growing commercial services sector

Install and support Breezeline’s Commercial Hosted Voice (VOIP), enterprise fiber and small business (SMB) services

Respond to Hosted Voice, commercial fiber circuit and SMB trouble calls

Assist Technical Operations construction team with Commercial fiber deployments

Assist Network Engineers during optical and network upgrades

Essential Duties and Responsibilities include the following : (Other duties may be assigned)

Performing Hosted Voice service installations which includes working with internal sales and provisioning teams along with customer interactions for pre-qualification visits, site surveys, pre-installation and installations

Install Breezeline Hosted Voice phones / devices, commercial fiber routers and other CPE

Coordinate with the Sales and Business Services teams to design and implement hosted phone changes and additions to ensure minimal disruption to existing customer systems

Troubleshoot and analyze IP voice and data issues as well as working scheduled maintenance activities during commercial equipment upgrades

Coordinate with the Advanced Services Group during current customer system interruptions and device troubles

Technical knowledge preferable associated with PBX and VOIP phone systems, ethernet and fiber networking, PC software and back office connectivity as well as CATV coax experience

May assist local Technical Operations teams with additional tasks as approved by Commercial Supervisor

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Associate Degree (A.A.) or equivalent from two years college or technical school; or six months to one year related experience and / or training;

or equivalent combination of education and experience.

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.

The ability to write reports, business correspondence and procedure manuals. The ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.

Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of extensive technical details in mathematical or diagram form and deal with several abstract and concrete variables.

Desired Technical Skills

Strong knowledge of Windows operating systems and Google Workspace

Layer 2 / 3 networking technology

Familiarity with VLAN and multicast

PBX phone system and SIP phone experience desirable

Familiarity with data center environments desirable

Ability to perform clean cabling and professional installations

Other Required Skills and Abilities

Ability to adhere to Local, Federal regulations and company policies.

Ability to carry, climb and work from a ladder

Ability to occasionally work in outdoor environments

Ability to differentiate between different sizes and colors of wires

Ability to drive a Company vehicle in a safe and responsible manner

Ability to work in tight spaces including bending, reaching and / or twisting

Ability to operate appropriate test equipment associated with position

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle or feel and reach with hands and arms.

The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear.

The employee may occasionally need to lift and / or move a ladder weighing up to 75 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

Benefits

Competitive salary

Medical coverage (including prescription and vision plans)

Dental coverage

Life Insurance (1x salary at no cost to employee)

Long and short-term disability insurance (no cost to employee)

Voluntary employee, spousal, and child life insurance

Company recognized Holidays with additional Floating Holidays

Paid Time Off (PTO) programs

Comprehensive Flex Work Policy

401(k) plan eligibility (company match 50% up to 5% of eligible contributions)

Participation in the Employee Bonus Plan

Participation in the Cogeco Stock Purchase Plan

Complimentary and discounted broadband services (for those in our service area)

Tuition Reimbursement

Headspace Membership

Opportunities for LinkedIn Learning subscriptions for select colleagues

Location : Rochester, NH

Rochester, NH

Last updated : 2024-04-10