Job Details
Job Location
Hammond Branch Region 5 - Hammond, LA
Description
Description
Sunshine Quality Solutions is looking for a service advisor. The service advisor manages service operations within the dealership to maximize return on investment by optimizing service department processes to ensure internal and external customer satisfaction. This individual manages the entire work order cycle process and sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met. If you strive for numerous career growth opportunities and serving those linked to the land, Sunshine is the place for you.
What You'll Do
The service advisor schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge, generates estimates for recommended repairs, and reviews work orders for completeness and accuracy prior to billing. In addition, the service advisor facilitates equipment trucking and updates customer profiles using equipment, hours, or other information from the customer work orders. This individual works with the regional or location service manager to identify and execute continuous process improvements to ensure customer satisfaction. In addition, the service advisor ensures all service warranty and product improvement programs are completed and submitted to the centralized warranty administrator within the required timeframe to receive maximum credit. The service advisor also maintains a positive and professional working relationship with peers, management, and support resources with a constant commitment to teamwork and exemplary customer service.
Company Benefits and Perks
We offer a robust benefit package including flexible work hours and family-friendly benefits to all our full-time employees.

• Our comprehensive benefits package includes:
  • Medical, Dental, Vision, and Life Insurance, including AD&D
  • 401(k) with an employer match
  • Company paid Short Term Disability
  • Company funded Health Savings Account
• Paid Time Off:
  • Vacation time
  • Sick time
  • Company paid holidays
  • Bereavement
  • Jury Duty
• Incentive pay
• Deere Employees Credit Union
• Training through John Deere University
• Career growth
• Great team to work with

About the Company
With over 85 years of combined experience and knowledge in supporting the Agricultural and Turf Care industry in southern Louisiana and southern Mississippi, Sunshine Quality Solutions provides optimized parts and service support, volume pricing on equipment, and a robust equipment inventory. Now with 17 locations across southern Louisiana, Sunshine offers numerous career growth opportunities from entry level positions all the way up to senior management positions. Come and join Sunshine's welcoming company culture, where our mission is to improve the quality of life for our employees and customers who take pride in being linked to the land.
Qualifications
Qualifications
What's Required

• 3-4 years of experience in service department operations
• Ag/Turf
• Strong computer skills:
  • Microsoft Office
  • Internet functions
• Ability to effectively lead a team and hold people accountable
• Basic understanding of financial principles relative to service department
• Can perform duties with some assistance and guidance
• Not yet able to quote Large Ag jobs independently, explain diagnosis and repairs tocustomers without assistance
• Requires shop foreman or manager assistance
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends as needed
• Excellent customer service skills
• Ability to pass a pre-employment drug screen
• High School Diploma

What's Preferred

• Familiar with John Deere and competitive products
• 4 years of experience in service department operations

Physical Requirements
The physical requirements described below are those necessary to successfully perform the respected position. Reasonable accommodations will be made to ensure individuals with disabilities can successfully perform the position requirements.

• While performing the essential job functions, the employee may be required to sit/ stand for a duration of time while using their hands and fingers to operate a computer and/ or telephone.
• This position requires specific vision abilities, such as having the visual acuity to read words or numbers on the computer screen and paper.
• Occasionally, the individual may lift items weighing up to 50 lbs.