Responsibilities:
TheLead Concierge supports the Business Office Manager and serves as an ambassadorfor the Community. He/she executes receptionist and other responsibilities asdefined in this job description to assist in the administration of theCommunity.

• Provides positive first impression to all who enter the Community
• Answers and screens all incoming telephone calls in acourteous and professional manner,routing calls and taking messages as appropriate
• Greets all visitors in a friendly, courteous, and professional manner
• Screens and requires visitors to "sign in" at reception desk
• Notifies Residents of visitors
• Instructs Resident's visitor according to Resident's instructions
• Receives and processes incoming mail
• Accepts all outgoing mail/packages
• Types, copies, orders, and maintains inventory of office supplies, performing otherclerical duties as assigned
• Maintains and updates Emergency Phone Number Log and keeps log at front desk
• Maintains and updates emergency contact information oneach Resident and keeps informationat front desk
• Assists managers with various clerical responsibilities
• Pages staff wearing beepers, as necessary
• Takes RSVPs for special functions, as necessary
• Oversees sign-up for scheduled transportation
• Hands out maintenance requests forms and passes themonto Environmental ServicesDirector
• Responsible for trainingall Concierge Team Members (using concierge job description) and all other TeamMembers answering the phones
• Assist the General Manager/Business Office Managerwith the interviewing/hiring processof all concierges
• Assist Business Office Manager/Director of Community Relations inconducting monthly concierge'smeetings
• Assist Director of Community Relations in training thestandard for handling inquiries (both phone and in person)
• Knowledgeable about community services and rates,providing families and/orprospective residents with tours and/or community information
• Ensure (10) Marketing Packets are complete at all times
• Manage inventory of marketing supplies (brochures,folders, masthead paper) as set bythe Director of Community Relations
• Order/make new resident name plates
• Order welcome gift. Welcome note from General Manager
• Manage the concierge schedule (Team Membersresponsible for calling Lead to makeand have schedule changes approved)
• Assist the Director of Community Relations in managinga welcoming, homelike & professional atmosphere in the lobby at all times
• Gather information from the Resident Profile as neededby the Salus Coach (ie: birthdays,interests, religion)
• Ensure welcome and birthday signs are created andposted for all new residents alongwith the daily activities each day
• Keep front desk and lobby area neat and organized
• Manage process for guest dining reservations (andstaff dining tickets if used by thehome)
• Manage reservations for the private dining room
• Follows all emergency procedures
• Understands all safety policies and procedures
• Communicates effectively with Business Office Manager and other team members
• Immediatelyadvises Business Office Manager, Wellness Director, and General Manager of any changes in physical and/or mentalhealth of resident immediately
• Performs other duties as necessary

Qualifications:

• High School Diploma required
• Must possess a high degree of interpersonal relationsskills and ability to relate to avariety of people and personalities
• Prior experience in working with public
• Requires considerable initiative and judgment
• Must have word-processing and clerical skills
• Must be able to work flexible hours and participate in holiday activities
• Must be comfortable with a multi-line telephonesystem, answering, taking messagesand transferring calls
• Strong organizational, oral, and written communication skills
• Self-motivated and ability to work with minimal supervision
• Must possess the ability to communicate effectivelywith all levels of management, teammembers and outside contacts
• Customer service oriented
• A proven team player
• Physically able to bend and reach
• Physically able to sit for extended periods of time
• Physically able to lift up to 40 pounds at times

Miscellaneous:

• May be video recorded from devices installed by families in residents' apartments
• May have picture taken and image used in social media or community advertising
• Required to work weekends and holidays as assigned
• May be required to work on shifts other than the one for which hired
• May be required to work extended hours (up to 16 hours per day)
• May be exposed to infectious waste, diseases,conditions, etc., including HIV, AIDS, andHepatitis B & C viruses
• Could be subject to hostile and emotionally upset Residents due tomental status
• Background, criminal, and drug tests as required by HR policies and procedures
• May be asked to submit to random drug test during employment