Essential Responsibilities :

Provide supervisory support by taking attendance at the beginning of every shift; managing call-offs/no shows; sending open shift messages and responding to shift requests
Support team members as they provide Activities of Daily Living (ADL) care and services to residents in accordance with their Individualized Service Plans (ISP). This may include bathing, grooming, personal and dental hygiene, bowel and bladder functions, dressing, hair care, escorting to and from meals and activities and tidying residents room
Support team members as they encourage personalized and meaningful resident participation in life enrichment programming and ADLs
Assist with meal service in dining room. Coach team members on hospitality standards during meal service
Accurately document care and services provided to residents. Review care manager documentation throughout shift. Identify and bridge gaps in documentation by coaching team members
Ensure compliance with Sunrise's Timekeeping and Meal/Rest Period policies. Monitor team member break schedule and duration; ensure care managers clock in/out using correct job codes. Coach team members as required
Display and encourage flexibility in work schedule by working holidays, evenings, weekends and additional shifts when necessary
Prepare for shift by obtaining resident group assignments before care managers arrive. Print and hand out daily assignment sheets to appropriate team members
Participate in crossover meetings by sharing/receiving pertinent information with/from other Lead Care Managers
Carry a resident group assignment on overnight shifts and pick up group assignments in the event of an unfilled call off on day and evening shifts

Other Responsibilities

Cross trained and credentialed (including certifications where required by state) to safely administer medications if needed during times of high volume or unexpected absence
Lead by example when clocking in/out and taking proper meal/rest breaks
Participate in group interview process including job preview video and community tour

Support onboarding of new team members including shadowing and skills demonstration

Maintain a safe and secure environment for all staff, residents and guests by following established safety standards; actively support safety practices

Report incidents and complete appropriate paperwork immediately

Communicate any observed or suspected resident change of condition to the department care coordinator; assist care coordinators, when required, in development and/or updates to ISPs and communicating with residents and families

Prevent and handle conflict by working with the team towards a solution. Communicate issues to department care coordinator when necessary

Contribute to care manager annual performance review by providing feedback to department care coordinator

Project a positive, professional and friendly image through action, words and dress

Qualifications:

High School diploma or GED strongly preferred and may be required per state regulations
Ability to read, write, communicate effectively with Care Managers, Community Managers, residents and family members
In states where appropriate, must maintain applicable certifications
Must be at least 18 years of age
Medication Management Certificate required; ongoing training and re-education per Sunrise and state requirements
Previous experience working with seniors and desire to serve and care for seniors
Demonstrates leadership competencies

Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests

Ability to make choices, decisions and to act in the residents' best interest

Ability to appropriately react to and remain calm in difficult situations

Ability to handle multiple priorities

Competent in organizational and time management skills

Demonstrate good judgment, problem solving and decision making skills

Competent in computer skills, Microsoft Office, and Sunrise applications with the ability to learn new applications
As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance