What are we looking for in our Credit/Collections Officer I?

Our client, a global leading Fintech company, is seeking a Credit/Collections Officer

Apply today for consideration!

Title: Credit/Collections Officer

Location: Plano, TX

Pay rate: $20.00 - 23.00/hour DOE

Duration: W2-Non Exempt

Summary

Responsible for answering inbound calls and making outbound calls to clients who are past due on their accounts. Good communication skills are essential, as the credit/collections officer will be trying to recover company losses by obtaining payments from delinquent clients. Must be able to handle basic math to set up payment plans based on budget information provided by clients, and must be able to calculate the amount a client can afford to pay each month based on that budget. Good phone manners are required. Must be able to look over an account history and identify any past problems or potential future problems when setting up payments or discussing a settlement. Should be able to respond to caller concerns and difficulties with a sense of empathy and understanding, but should be able to firmly request that each client make his or her due payment or make some arrangements to begin paying off the delinquent account. Identify and communicate with customers with delinquent accounts by mail, phone, etc. Work out terms for payment or initiates other actions as necessary. Ensure collections operations function smoothly and effectively.

Responsibilities

• Answer customer inquiries by chat, email, and phone
• Provide functional troubleshooting, product feature explanation, and assists with enhanced product features or changes
• Technical mentoring: teaches and provides technical support to front-line agents
• Clear and concise case documentation in shared QuickBase return records
• Handles multiple tasks, switches priorities, and focuses as needed
• Maintaining a work queue and meet service level metrics.
• Collect account balances
• Make outbound calls to customers to provide options to resolve balances due
• Run Credit Report
• Make a decision(s) to delay the collections of a balance due.
• Perform other Payroll Collection activities such as closing customer accounts and collaborating with various departments to make the best decision possible.
• Positive attitude and team player who demonstrates values.

Needed Skills

• Tech/Functional Skills:
• Ability to identify and navigate internal systems
• Ability to accurately use Amazon Connect to track time daily with predefined status's
• Ability to self-start, daily tasks by using SOPs in WIKI, ensuring SLA's are met for each job task
• Competently use CCP to receive and make phone calls and Chats
• Ability to use internal systems for SOPs to ensure quality assurance metrics are met

Education/Knowledge Needed

• 1 years of previous experience in collections, bankcard, banking, or financial services a plus
• Must possess basic computer skills including MS Office Suite
• Proficiency with a 10-key, basic Accounting Skills, and ability to type at a rate sufficient to keep up with the workflow
• High school diploma or GED is required
• QuickBooks experience a plus

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.