Job Description Summary

- Greets customers in polite, professional and accommodating manner.
- Accurately and efficiently analyze all systems and components of equipment in the commercial cleaning, restoration and surface-prep industries and generate a clear and legible work order.
- Proactively calls customers on a daily basis to discuss equipment repair and maintenance needs and set appointments that maintain a full service schedule.
- Efficiently manage shop work flow, customer communications, internal store communications, employee efficiency and work quality and all related paperwork.
- Meet or exceed service department quality and productivity goals.
- Responsibly maintains accurate and adequate stocking levels.
- Delivers parts to local vendors as needed

Qualifications:

- Maintain a well-organized, clean and professional work area.
- Ability to properly delegate.
- Follow company policies and procedures at all times.
- Must be dependable and punctual.
- Occasional over time work is required.
- Ability to lift 50 lbs. on a regular basis.
- Excellent written and oral communication skills.
- Professional appearance and demeanor.
- Good computer skills, familiar with Microsoft Suite.