PASADENA HUMANE is a non-profit animal welfare organization looking for passionate professionals to join our team.

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THE MISSION

To lead the way toward a compassionate and caring community for all animals.

OUR VALUES

LEARNING : We commit to best practice and professional development through continuous education.

INTEGRITY : We value honest and transparent communication and decision-making using evidence-based practices.

COLLABORATION : We value teamwork in our organization and partnerships with our community to deliver exceptional service.

KINDNESS : We show compassion, care, respect and empathy to all animals and humans without prejudice or discrimination.

JOB TITLE : CARE ASSOCIATE – Social Enterprise

FLSA : Non-Exempt

FT/PT : Part-Time

SUMMARY

As frontline team members, Care Associates in the Social Enterprise department provide excellent customer service in Pasadena Humane’s retail store assist clients with spay/neuter and vaccine services, donations, and pet licensing.

JOB DUTIES AND RESPONSIBILITIES MAY INCLUDE:

• Provide enthusiastic and stellar customer service and sales to guests, staff, volunteers, and other departments.
• Handle cash, credit card, check transactions, enter discounts, process online orders, process refunds, balance cash drawer and reconcile daily deposits.
• Monitor retail product inventory, including items needed, expiring products, special orders, and inventory counts.
• Process weekly shipments and enter them into our POS system. Identify shipment errors, damaged items, and items for return.
• Contribute to onboarding new employees by allowing new staff to shadow and understand Shelter Shop, spay/neuter and vaccine clinic processes.
• Process pet licensing for clients.
• Provide in-kind donation forms and handle donation distribution to the organization.
• Maintain a clean and inviting environment, creatively display merchandise to appeal to customers and increase sales.
• Check-in and check-out clients for spay, neuter, and high-volume vaccine clinics.
• Work collaboratively with other departments to communicate any client inquiries or issues.
• Must be highly proficient with computers, use multiple software programs, email and POS systems.
• Ensure a safe working environment and actively participate in Pasadena Humane safety programs.
• Uphold Pasadena Humane Society’s mission and contribute to building a culture of philanthropy.
• Perform other duties as assigned.

REQUIREMENTS AND QUALIFICATIONS

Education and Experience

• High school diploma or GED equivalent.
• Minimum 1 year retail, veterinary office or customer service experience required.
• Retail experience and/or veterinary office experience is a plus!
• Knowledge of low stress handling and restraint techniques for domestic animals preferred.
• Very proficient in computer applications, Microsoft suite email, POS and multiple software and scheduling systems.
• Knowledge of normal cat and dog behavior strongly preferred.
• Bilingual (Spanish) preferred.
• Must be able to work hours according to the needs of the department schedule, including weekends and holidays. Work hours can vary from 7am-6pm.

WORKING CONDITIONS

Fast-paced environment. Employees are exposed to numerous animals (living and deceased), including those with uncertain dispositions. They are required to act in a safe and responsible manner.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl; talk or hear and/or smell. The employee must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Pasadena Humane is an Equal Opportunity Employer. It is our policy not to engage in discrimination against any individual, or harassment of any person seeking employment with our organization on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition, ancestry, marital status, age, sexual orientation, citizenship, genetic information or status as a covered veteran including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. This policy applies to all employment practices, including recruitment, selection, promotion, transfer, merit increase, salary, training and development, demotion, and separation. This policy is intended to be consistent with the provisions of applicable State and Federal laws. Federal law requires proof of citizenship or "alien right-to-work" status. Pasadena Humane maintains a drug-free workplace and performs pre-employment substance abuse testing.