RESPONSIBILITIES: 

The Network Technician is responsible for providing telephone and e-mail support to end-users on a variety of technical issues. The Technician will support both the staff and client organizations of the company.

DUTIES: 

Provides telephone and e-mail technical support to office and field personnel, and client contacts 

Monitors and performs backup and restore operations 

Monitors and resolves issues with various data exchange operations between customers and vendors 

Identifies, researches, and resolves technical problems 

Tracks and monitors issues to ensure timely resolution 

Assists with PC maintenance, upgrades, and software installations 

Adds new users and changes existing users in Active Directory 

Performs miscellaneous job-related duties as assigned 

Provisions physical and virtual Windows Servers 

SKILL SET: 

Excellent oral and written communication skills, including the ability to read and explain complex technical information 

Proficiency in standard and advanced software applications 

Excellent organizational and decision-making skills 

Excellent customer service skills 

1-3 years of Microsoft Active Directory experience 

1-3 years of SQL Server experience a plus 

1-3 years of Hyper-V or other virtualization experience a plus 

Certifications a plus 

Experience with ETL tools, XML and JSON files a plus 

Associates Degree or equivalent job experience 

CUSTOMER GROUP: 

Executive Vice Presidents 

Vice Presidents 

Managers / Supervisors (Internal and External) 

Employees / own dept. (Internal) 

Employees / other depts. (Internal) 

Customers