21 hotel front desk agent Jobs in fort lauderdale, fl
Oceanskyresort is Hiring a Front Desk Agent Near Fort Lauderdale, FL
**Front Desk Agent**
Fort Lauderdale, FL A Hotel Front Desk Agent is responsible for providing all of a hotels guests with an accommodating experience by coordinating amenities and responding to customer needs.
**Duties and Responsibilities:**
Hotel Front Desk Agents are the first point of contact for guests staying at a hotel or resort. They provide guests with information about what services the hotel offers and how they can access various amenities. Hotel Front Desk Clerks coordinate room reservations and confirm the details of a customers visit prior to their stay. They maintain an up-to-date knowledge of room rates and housekeeping schedules, allowing them to provide prompt and accurate information to guests. Hotel Front Desk Clerks also coordinate payment and verify each customers personal information to ensure they receive the services they paid for.
* Check in customers using computer programs and equipment and provide guests with directions to their room
* Inform customers of all on-site amenities and any relevant information that is needed to use them
* Handle and resolve guest complaints
* Invoice and bill guests for their stay and services used
* Communicate with guests to better understand their individual needs to provide them with the best service possible
**Skills and Qualifications:**
* ****Computer knowledge**:** Basic knowledge of computers is required as a Hotel Front Desk Clerk. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings.
* ****Communication**:** Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Hotel clerks will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guests satisfaction or dissatisfaction with their stay.
* ****Customer service**:** Customer service skills are a requirement as a Hotel Front Desk Clerk. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk.
* **Problem-solving:** Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role.
Job Summary
Full Time
$27k-36k (estimate)
05/06/2024
05/19/2024
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
