Job Description
Job Title: Teleport Technician, Operations
Your impact
As a key member of the Atlanta Teleport team, you will ensure communications equipment operates properly and delivers the highest standard service to our customers. You will showcase your technical skills and know-how to perform routine on-site installation and repair of equipment as well as preventive maintenance. You will have the opportunity to participate in various projects and gain additional knowledge.
What you will do

• You test and successfully turn-up new services by performing installation and configuration of equipment, associated wiring/cabling and administrative requirements as directed by senior members of the Teleport Operations Team.
• You perform basic preventative/periodic maintenance checks of ground station equipment and associated sub-systems.
• You provide routine level 1 maintenance that includes switching of redundant equipment, performing power reset, and verification of equipment configuration.
• Expand your knowledge while participating in trainings in some level 2 maintenance (removal, replacement and configuration of equipment).
• You perform basic components of emergency restoral procedures for ground station equipment like antennas, up- and downlink systems as well as baseband and video equipment.
• You will monitor the conditions of commercial services and terrestrial facilities, including the status of system alarms, station plant and facility subsystems while working with state-of-the-art monitoring systems and test equipment.
• You investigate and report any equipment deficiencies related to reliability, or efficiency for service operations.
• You escalate open issues to senior technician or more senior operations staff.
• You will prepare documentation, reports and updates for any service status change, maintenance and fault/repair/restoral

Your required experience/skills

• Vocational training or equivalent technical education, ideally in the field of Electronic Communications.
• 1 to 3 years of relevant experience.
• Must be able to work in a 24x7 shift environment (days/nights) and be available for on-call/call-in responsibilities.
• Basic working knowledge of Satellite Earth Station technologies relating to Teleport Operations.
• General knowledge of ancillary plant systems such as HVAC, UPS, electrical switchgear and generating systems.
• Capable of working on various ground station communications systems, performs replacement of major assemblies.
• General understanding of RF theory and basic electronics.
• Ability to determine proper methods of testing equipment and RF/IF systems chains.
• Interest in learning new technologies and services, mainly related to Satellite Communications and Teleport Operations.
• Good organizational, multi-tasking and team player skills.
• Fluency in English.
• General PC skills and proficiency in use of "Office Suite" software.
• This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).

Your success in this role will look like:

• Focuses on customer service.
• Adheres to policies and procedures.
• Adapts to changing priorities.
• Shows initiative.
• Thinks like an owner.
• Works effectively alone and in a team environment .
• Maintains a positive attitude.
• Demonstrates effective verbal and written communication skills.

It would be nice if you had:

• General understanding of antenna drive-systems, high power amplifiers, Up/Down converters, fiber optic sub-systems, baseband equipment consisting of modems, multiplexers, broadband, IP technologies and video technologies/systems.
• General working knowledge of standard test equipment such as spectrum analyzers, frequency counters, power meters, synthesized generators, oscilloscopes, multimeters, bit error rate test sets.
• Good customer service skills.

How we support you:

• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

These benefits are designed to support your overall well-being and help you succeed in your role.
Our D&I Commitment
We're committed to fostering a culture and environment of diversity, inclusion and respect - a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams - where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law.
While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.
Other Job Info:

• These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Close vision (20 inches or less), distance vision (20 feet or more), color vision, peripheral vision, and depth perception
  • Ability to climb ladders up to 30 feet (to include outdoor 3-story antenna systems)
  • Job requires ability to lift up to 50 lbs

About Us
As the foundational architects of satellite technology, Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.

At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.

Intelsat is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information ("PII") with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles. If selected for a role at Intelsat, we may collect and share your PII for these purposes.

Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled