At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Our Modern, Flexible Workplace:

Summary of the Job:

About This Role:

• Proficiently navigate and operate physical security technology ranging from enterprise access control systems and alarm monitoring platforms to various business intelligence sources, open-source media, network video management applications and internet and internal collaborative tools.
• Operate and manage a multi-phone line console system and appropriately determine and assign the level of priority of the call to assist, transfer, document, or notify as appropriate.
• Monitor and operate a radio console and computer equipment.
• Receive and respond to a variety of emergency and non-emergency services and complaints.
• Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.

The Ideal Candidate for This Role:

This role must be able to work the following hours and locations.
Wednesday, Thursday & Friday 10pm - 6am at the Business Park at 144th & Dodge and Saturday & Sunday 9pm - 5am at the Tech Center in downtown Omaha.

Key Skills:

• Safety and Security: Must have knowledge of internal and external rules, regulations, policies, and procedures related to organizational security, safety, continuity, and disaster/special response plans.
• Telecommunications: Must have knowledge of telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including PTT radio operations and procedures. Further, they must understand basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies to ensure adequate communication with external agencies.
• Office Tools: Proficient in PC operation and demonstrated understanding of applicable software including Microsoft Office Applications and Outlook.
• Customer Service: Must have knowledge of providing and demonstrate excellent customer service.
• Behavior: Ability to exhibit professional behavior and always promote positive working relationships.
• Actions: Independently make decisions in a fast-paced environment and understand when to make key notifications. Selects a course of action from different alternatives to reduce risk and uncertainty and to create optimal outcomes.
• Timeliness: Process requests in a timely manner to ensure desired service levels and compliance requirements are met.

Minimum Qualifications:

Required:

• Ability to demonstrate detect, analyze and alert others regarding any condition impacting FNN assets, businesses, or personnel.
• Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
• Manage competing demands in a changing environment while working independently most of the time.
• Follow instructions, respond to management direction, and solicit feedback to improve performance.
• Maintain complete and accurate file and incident documentation.
• May perform specific physical security or analysis duties on individual monitored locations as directed.
• Experience using intelligence monitoring, physical security technologies, and reporting applications to manage incidents, monitoring assets, and communicating to a range of audiences utilizing various communication channels, including mass notification tools.
• Familiarity with security badging, CCTV, analytics, and scheduling technologies and processes.
• Within one year of hire compete the following FEMA courses:
  • IS-100.C: Introduction to the Incident Command System
  • IS-200.C: Basic Incident Command System for Initial Response
  • IS-700.B: An Introduction to the National Incident Management System
  • IS-800.D: National Response Framework, An Introduction
  • IS-906: Workplace Security Awareness
  • IS-914: Surveillance Awareness: What You Can Do
  • IS-915: Protecting Critical Infrastructure Against Insider Threats

Desired:

• A.A.S. or bachelor's degree in security management, Criminal Justice, or equivalent physical security operations experience.
• ASIS Physical Security Professional (PSP) Certification
• Bilingual or multilingual speaker with knowledge of pronunciation rules and natural language processing is a plus.

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statementhere

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.