Department of Labor - Bureau of Unemployment Compensation - Program Policy and Performance Division
Job Class Code: 0380
Grade: 23 (Professional/Technical)
Salary: $47,840 - $64,542
Location: Augusta, ME ; Hybrid (Telework)
Opening Date: May 24, 2024
Closing Date: June 10, 2024
Would you enjoy collaborating with colleagues committed to improving program performance and delivering quality services?
Are you seeking a position where the work you perform makes a critical difference in the lives of others?
If your answer is 'yes', then we want to talk to you about the possibility of joining our team!
We currently have an opening for a Business Systems Quality Assurance Analyst on our ReEmployME application team. This posting is statewide in Maine with hybrid remote work possible, including at other agency locations. Per current state policy, only applicants who reside or plan to reside in Maine will be considered for this position. Statewide and (some) nationwide travel may be required to meet with team members, colleagues, and other partners. This position will oversee both in-office and remote-working staff located throughout the state.
This is professional services work in the analysis and design of quality assurance testing related to business procedures for complex processing operations, their transition to digital processing, and adherence to quality standards. Responsibilities include leading or participating requirements gathering, coordination of systems testing activities; developing test scripts and testing strategies; the recommending business requirements, protocols, and controls; serving as lead for quality assurance testing activities for small projects; assisting with components of medium and large projects; and maintaining business systems to support continuous improvement. Work is performed under limited supervision.
This position will provide support for the Unemployment Insurance ReEmployME system. The ReEmployME system is a multi-state, cloud-based application used in the determination of eligibility of Unemployment Insurance, disbursement of unemployment benefits and determination of employer tax liability, employer unemployment insurance tax rates and employer contributions.
The position will report to a Labor Program Specialist and the Program Policy and Performance Division Director. The work will include interaction with staff and managers from the Office of Information Technology, bureau staff, ReEmployUSA vendor support and development teams and ReEmployUSA partner states.
Primary responsibilities include:

• Assists in coordinating system and leading testing activities to validate the integrity of the system and document quality control standards are maintained throughout systems and processes and meets business standards and practices. This includes performing system testing.
• Recommends changes to business quality controls, and complex documents to support proper delivery of program services and product deliverables.
• Provides technical advice and consultation to management and professional staff regarding quality assurance standards and associated business practices.
• Confers with vendors and/or IT personnel on system problems to troubleshoot abnormalities and identify solutions.
• Develops draft test scripts and testing strategies to examine electronic system functions and business change management processes to verify compliance with quality assurance standards, to identify and recommend process improvements, and to ensure systems function as designed.
• Performs review of test scripts and documented results drafted by others to provide input and to make recommendations for approval.
• Collects and evaluates pertinent data related to projects to develop reports and recommendations, summarize information, and document change management processes.

Skills or knowledge required:

• Knowledge of project management principles, methods, and techniques for developing, scheduling, and coordinating projects and resources.
• Knowledge of scientific methodologies requiring interactive testing approaches.
• Knowledge of applicable state and federal laws, rules, and regulations.
• Knowledge of current business and management systems, methods, and processes.
• Knowledge of quality assurance principles, methods, and risk assessment.
• Knowledge of data warehouses and user types
• Knowledge of software development life cycles.
• Knowledge of computerized applications used in accounting systems.
• Ability to develop evaluation and monitoring systems.
• Ability to draft test scripts, document and compare results.
• Ability to participate on or lead a small team.
• Ability to establish and maintain effective working relationships.
• Ability to write technical reports and documents.

Minimum qualifications:
A four (4) year combination of education, training, and/or progressively responsible professional experience in systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and quality assurance concepts and evaluate electronic system business processes.
Contact information:
Questions about this position should be directed to Kristi Burns at Kristi.J.Burns@Maine.gov
Application Instructions:
Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.
If you require a paper application, please download and print one here https://www.maine.gov/bhr/state-jobs/application-process or contact our office at 207-623-6700. Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME 04330 or faxed to 207-287-2018. Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
• Retirement Plan - The State contributes the equivalent of 13.41% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.21% for Confidential employees.

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for part-time employment.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you're looking for a great next step, and want to feel good about what you do, we'd love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.