Description

Career Opportunity

Do you have great customer service skills? Are you familiar with state or federal income tax laws and rules? Are you ready for a career with great benefits like weekends and nights off? If so, apply for Taxpayer Services Representative with the Idaho State Tax Commission!

What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSI defined benefit retirement plan
• Paid sick and vacation leaves start accruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environment with other talented and highly motivated individuals
• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise
• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

Why Join Us?

• OUR VISION: Great people. Helping you. Serving Idaho.
• OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
• OUR VALUES: Fairness, Accountability, Integrity, Respect.

What Do Our Employees Say About Us?

• "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."
• "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
• "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

Follow us on LinkedIn or Facebook to learn more about us!

Responsibilities:

• Maintain consistent and reliable performance and attendance.

• Create a culture of customer service.

• Communicate respectfully and collaboratively with co-workers, supervisors, managers, and customers.

• Maintain current competent knowledge of relevant laws, rules and applicable policies and procedures, including but not limited to confidentiality and security.

• Assist taxpayers on the phone and at the front counter by answering inquiries concerning state tax laws, rules, policies and filing requirements.

• Research taxpayer accounts for status, refunds, errors, and transactions.

• Assist taxpayers in registering for and navigating TAP (Taxpayer Access Point).

• Assist taxpayers in obtaining permits and making timely payments.

• Collect and process payments and ensure proper application to taxpayer accounts.

• Reconcile cash drawers as necessary.

Minimum Qualifications:

• Some knowledge of state or federal income tax laws and rules (at least 3 months of experience where primary responsibilities included applying or explaining state or federal tax laws, rules, or policies and procedures to others, preparing tax returns as a professional or volunteer, or processing/filing income, sales or withholding tax returns for a business OR completion of at least 1 course or seminar where you learned to prepare tax returns)
• At least 6 months of work experience interpreting, explaining and applying information such as laws, rules, and/or policies and procedures to customers on a regular basis
• At least 6 months of experience using the internet for research.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.