Requisition No: 828126

Agency: Department of Health

Working Title: HEALTH SUPPORT SPECIALIST - 64082833 1

Pay Plan: Career Service

Position Number: 64082833

Salary: $34,000.00- $36,036.00

Posting Closing Date: 04/28/2024

Total Compensation Estimator Tool

Internal

Your Specific Responsibilities:

This is a clerical/para-professional position within the Special Nutrition Program for Women, Infants, and Children (WIC). This position functions independently and performs clerical work that includes maintenance and accountability of multiple inventories, switchboard operation, when necessary, distribution of WIC information, file management, and assisting with the completion of the monthly reports of program operations. This position will assist in scheduling, reminding and following-up on calendar tasks for the WIC Coordinator. The employee is responsible for good communication of all program issues with their supervisor. Clinical duties will also be performed at the main clinic or other WIC satellite clinics when necessary. The employee will be expected to foster teamwork and assist when clinic staffing is short. This employee will be required to satisfactorily complete the State of Florida Nutrition Training Series. Employee must be able to work with all clients in a fair and impartial manner. Employee will support and promote excellent Customer Service. Compliance with all standards associated with this position is required, along with adherence to security, integrity and confidentiality regulations, policies and procedures related to information under the direct control of this position. This employee will come to work and exhibit an attitude of friendliness and eager customer service towards all program participants, and act respectfully and courteously to fellow employees and program participants. Complies with all rules and regulations in the employee handbook. Completes timesheet and EAR's as directed. The following job responsibilities are completed in accordance with DHM 150-24.

Prepares, updates, receives, and maintains all inventory for the Artificial Baby Milk (ABM), FL-WiSE ABM Inventory, Direct Distribution, and Interagency ABM Transfers. Correctly processes all formula invoices for the Jackson WIC Agency. Maintains order and receipt of WIC Literature quarterly. Maintains the FL-WiSE Appointment System Template. Maintains, coordinates, and distributes all items associated with the WIC Farmer's Market Nutrition Program. Maintains the WIC Voter Registration initiative for the program. Prepares, updates, and maintains all information used in the Voter Registration Report, Direct Distribution Formula Report, and EBT Card Inventory Report as it is received from each site. Responsible for running the following reports: : Dual Enrollment Report, Indicators, WIC Ineligible Client Report, Access Monitoring Report, Benefits Over Issuance Report, Single Use Certification Report, Voter Registration Report, EBT Card Replacement Report, Income Verification-Other Add Note Report, Out of State Transfer Report, Foster Children Report, Short Certification Report, Civil Rights Compliance Report, No Proof Form Report, User Role Report, Direct Distribution Formula Monthly Report, and EBT Card Inventory Report. Serves as Vendor Manager for the Jackson WIC Agency including Vendor Compliance Reviews, New Vendor Adds, Yearly Vendor Training, attendance in Vendor Manager TEAMs meetings and maintenance of Vendor Files for audit purposes. Maintains the Customer Satisfaction Reports monthly.

Performs and records accurate measurements (heights/lengths and weights) and Hgb as needed for certification or follow-up. Documents information in the participants WIC Administrative record, as appropriate. Makes referrals to appropriate providers according to established procedures. Provides breastfeeding support, equipment and information and refers to appropriate Breastfeeding Specialist. Records alerts in the FL-WiSE System to communicate participant needs. Appropriately routes calls/questions to nutrition staff when needed or out of scope. Uses CDC approved equipment correctly. Serves as a backup to call clients regarding appointment reminders and missed appointments. Also assist with mailing out appointment postcards. Correctly schedules participant appointments using the FL-WiSE Appointment System. Answers WIC clerical office phones and answers participant questions, provides requested service via phone if appropriate, or routes call to nutrition staff if appropriate when needed.

Assists with compiling items needed for the WIC Monthly Report of Program Operations and the Breastfeeding Peer Counseling WIC Monthly Report of Program Operations. Submits all needed items to the local designee in a timely manner. Maintains the WIC Coordinators files for audit purposes. This position upholds the Certification of Acknowledgement - Section 215.422, Florida Statutes, and Chapter 3A-24, Florida Administrative Code (Prompt Payment law) and comply with the mandatory requirements of Section 215.422, Florida Statutes and Chapter 69I-24, Florida Administrative Code.

Serves as the WIC Property Inventory Taker for all sites within the Jackson WIC Program. Maintains WIC Calendars, both the Shared Staff Calendar and the WIC Clinic Calendar. As well as assisting with the WIC Coordinator's calendar and schedule. Monitors and requests clinic and/or clerical supplies and materials to assure a smooth service provision and inventory control. Ensures all WIC mailouts are stamped and delivered to mail drop box by 11:00 AM daily.

All other duties as assigned.

Required Knowledge, Skills, and Abilities:

* Ability to communicate effectively.

* Knowledge of VENA.

* Knowledge of principles and techniques of effective communication.

* Knowledge of community resources.

* Knowledge of program objectives.

* Knowledge of basic arithmetic.

* Skilled in the Florida Nutrition Training Series.

* Knowledge of Florida WIC Breastfeeding Peer Counseling Program

* Ability to assist clients in accessing community resource services.

* Ability to plan, organize and coordinate work activities.

* Ability to establish and maintain working relationship with others.

* Knowledge of FMNP.

* Skilled in use of FL-WiSE.

Qualifications:

Minimum-

* Do you have verifiable clinical experience.

* Do you have verifiable inventory experience.

* Florida Department of Health is required to work before during and or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelter or performing other emergency duties including but not limited to, response to or threats involving any disaster or threat of disaster man-made or natural. Are you willing to work before, during and or beyond normal work hours or days in the event of an emergency including working on special needs shelter or Red Cross shelters, or performing other emergency duties including but not limited to, response to or threats involving any disaster or threat of disaster, man-made or natural?

Preferred- Has experience using FL-WiSE, the internal Florida WIC Program computer system.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

4979 Healthy Way Marianna, FL 32446

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

* Annual and Sick Leave benefits;

* Nine paid holidays and one Personal Holiday each year;

* State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

* Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

* Flexible Spending Accounts;

* Tuition waivers;

* And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.