Applications Training & Support Supervisor at St. Luke's Health System in Boise, Idaho, United States Job Description Overview St. Luke's Health System in Boise, ID is seeking a Applications Training & Support Supervisor to join our Principal Trainer team. Unit/Position Summary The Applications Training & Support Supervisor provides day-to-day oversight of technical training and support functions. The ATS Supervisor works with system stakeholders to ensure high quality training development and delivery. The ATS Supervisor is responsible for ensuring end users receive the knowledge and skills needed to function safely, efficiently, and effectively within clinical and business applications. Responsibilities The Applications Training & Support Supervisor provides day-to-day oversight of technical training and support functions. The ATS Supervisor works with system stakeholders to ensure high quality training development and delivery. The ATS Supervisor is responsible for ensuring end users receive the knowledge and skills needed to function safely, efficiently, and effectively within clinical and business applications. Provides day-to-day oversight, expertise and mentorship to the staff. May serve as project manager for moderately complex enhancement requests. Serves as an escalation point for troubleshooting moderately complex identified mSL and other end user facing system issues. May lead root cause analysis and resolve problems through appropriate methodologies and communication with end-users and service line leaders. In collaboration with end users and system leadership, the ATSS supervisor provides oversight of training, real-time support, and accurate workflows, to create an optimal environment for enabling safe, effective, and efficient utilization of mSL and other health information technologies. Serves as an initial escalation point for review of system enhancement and build requests to validate appropriateness for escalation to build/governance review. Facilitates coordination of staff education with other disciplines and providers. As needed, provides supplemental support in performing competency assessments related to provider/clinician EMR use; documents findings, analyzes training needs, delivers targeted training plans. Monitors clinician efficiency datasets to recommend targeted and purposeful interventions. Deploys surveys and other training quality mechanisms to measure the effectiveness of training interventions Provides supplemental coaching, mentorship, and elbow support to gain and maintain end user competency for any gaps in coverage. Ensures quality and accuracy of local competency checklists for any applicable clinical and/or business application, to ensure end users have knowledge needed to complete critical workflows (i.e., ensuring delivery of mSL education that could not occur during initial on-boarding). Provides oversight of the development and analyzing of existing training materials; ensures the integration and availability of subject matter experts to validate training documents/curriculum requiring updating. Ensures Epic training environment is maintained and up-to-date to support training needs. Manages portfolios of enhancements/requests to ensure appropriate levels of resources, prioritization and completion of requests. Supplements system go-live support for new implementations and enhancements. Responsible for ensuring the accuracy of communication of system changes (e.g., upgrade announcements, individual enhancements, etc.) and downtimes to appropriate areas of the organization. May be asked to lead and/or facilitate local and informatics governance as needed for decision making, content reviews, prioritization, and subject matter expertise. Provides oversight of a local level subject matter expert program, empowering local leaders with knowledge and skills needed to work through basic issues and answer basic end user questions. Responsible for full employment life cycle for staff to include hiring, termination, performance management, coaching, training, and mentoring to staff. Perform other duties and responsibilities as assigned. Qualifications Education: Bachelors degree or experience in lieu of degree Experience: 4 years Licenses/Certifications: None Why St. Luke's A strong, talented staff is at the heart of St. Luke's Health System. We are the state's largest employer with more than 15,000 employees and a medical staff of more than 1,800 physicians and advanced practice providers. We're proud of our people who deliver skilled, compassionate care every day, and are looking to add dedicated individuals who will continue this same tradition of excellence. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. Default: Location : City Boise Category Professional Work Unit Nursing and Patient Care Svcs System Office Position Type Full-Time Work Schedule DAY Requisition ID 2024-82361 Default: Location : Location US-ID-Boise Work Location : Name 400 S Broadway Ave, Boise, St Luke's Plaza 1 To view full details and how to apply, please login or create a Job Seeker account