JOB DUTIES AND RESPONSIBILITIES:

•  Performs discharge support functions to assist the network Care Management departments with clerical functions as assigned.
•  Processes clinical information with designated vendor to obtain wound care equipment for discharge.
•  Responds to Medicare appeal inquiries for processing.
•  Maintains concurrent communication with care managers to provide timely updates related to all discharges processes. 
• Acts as a liaison between insurance companies and care managers. May be required to deliver medical equipment, if onsite at a campus, to the unit Care Manager.
•  Acts as a liaison for vendors and post-acute providers both internal/external for the network.
• May be required to cover some Lead liaison duties in absence of Lead; orientation required in advance.
• Maintains confidentiality of all materials handled within the Network/Entity as well as proper release of information.
•  Complies with network and departmental policies regarding issues of employee, patient, and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network’s Service Excellence Standards of Performance interactions with all customers (internal and external).
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
•  Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes, and practices.
• Complies with Network and departmental policies regarding attendance and dress code.

OTHER FUNCTIONS: 

•  Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

• Sitting for up to 5 hours per day, 1 ½ hours at a time. Standing for up to 2 hours per day, up to 30 minutes at a time. Walking for up to 30 minutes a day, up to 10 minutes at a time. Frequently uses fingers for typing and writing. Occasionally uses fingers, hands for turning/twisting. Rarely uses the hand for firm grasping. Frequently lifts, carries, pushes and pulls objects up to 10 pounds, occasionally pulls items up to 25 pounds. Frequently stoops, bends, occasionally crouches and reaches above shoulder level. Frequently kneels and squats. Must have the ability to touch as related to telephone and computer keyboard. Must have the ability to hear as it relates to normal conversations and high and low frequencies in person and on the telephone. Has ability for seeing as relates to general vision, peripheral vision and vision monotony. Able to speak clearly as related to communication on the telephone and in person.

EDUCATION:

• Associate degree with business or secretarial courses. *Experience accompanied by a college degree in a related field may satisfy requirement. Medical terminology courses preferred.

TRAINING AND EXPERIENCE:

• Two (2) years’ experience in the secretarial field. Proficiency in Microsoft Office essential.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!