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Patient Scheduling Coordinator- Remote

Jackson, WY | Full Time | Remote
12 Days Ago

Job Description

Job Summary:
Responsible for all functions related to admission of Clinic patients, including initial financial counseling for patients. Responsible for cashier functions. Delivers services according to the Scope of Service for Patient Registration. Responsible for providing customer focused, efficient, and professional patient registration. Updates existing patient system information to ensure accuracy of demographic and insurance data. Obtains pre-authorization when needed from payer. Communicates co-pays and deductibles to patients. Receives receipts and deposits cash, checks and charge cards. Responsible for collection of cash at time of services when warranted. Will cross train to all functions of Patient Access.

Essential Functions:
1. Registration/Data Entry
·Completes all registration forms completely and accurately, including signatures, insurance information and proper billing documentation
·Ensures patient information is entered into systems accurately and timely
·Acquires appropriate documents and information from the patient at the time of service

2. Communication
·Consistently responds to patients, public and employee requests (i.e., directions, hospital activities, etc.) in a polite, positive, friendly manner. This includes patient office visits, phone calls and account balance inquiries, accepting and receipting payments.
·Capable of fielding multiple phone calls using proper phone etiquette while also maintaining patient confidentiality. Refers patients to appropriate person if needed.

3. Cashier Duties/Responsibilities
·Obtains payments and accurately records payments in a timely manner.
·Calculates and collects deductibles, co-pays, and co-insurance payments at the time of service.
·Counts and balances cash drawer at the beginning and ending of each business day, compiles cash receipts, posting information, verifies and prepares deposits for patient accounting.

4. Other Duties/Responsibilities
·Demonstrates ability to communicate effectively (professionally and with tact) with all contacts, especially through difficult situations.
·Demonstrates the ability to multi-task efficiently.
·Demonstrates the ability to research information as needed.
·Performs other duties as assigned by the supervisor/manager and completes other tasks as assigned.

Job Requirements:
Minimum Education: 
Preferred: High school diploma or equivalent (GED certificate) or Associates degree

Minimum Work Experience:
Required: Computer experience necessary. Ability to problem solve difficult situations. Able to adjust to different schedules and different clinics. Excellent communication, interpersonal, phone and customer service skills required
Preferred: Experience with insurance billing or medical admitting/cashiering. Medical or general office experience preferred. Able to adjust to different schedules and different clinics.

Functional Demands:
Working Conditions: Clinic office settings. Frequent interruptions and stressful situations. 

Physical Requirements: 90% of the shift sitting at a computer. 75-90% of the shift sitting at a desk. Intermittent standing and walking. Ability to push, pull, bend and reach. Ability to lift 20 pounds.

Company Overview

  • Website
  • Headquarters JACKSON, WY
  • Size 50 - 100
  • Founded 1914
  • Type
  • CEO
  • Revenue <$5M
  • Industry Healthcare
  • About st. john's health
  • OUR PURPOSE To provide our unique community and visitors with exceptional and ever-advancing individualized care. ABOUT OUR FACILITY: The current facility, located in Jackson, Wyoming, was built in 1991 and now has 108 beds: 48 Acute Care/Primary Care Unit beds and 60 long-term care beds. Nursing and technical specialties include: Medical/Surgical (PCU), Obstetrics, Intensive Care, Long Term Care (the "Living Center"), Skilled Nursing Care, Operating Room, Recovery Room, Outpatient Surgery, Emergency Room, Home Care & Hospice, Cancer Care & Infusion Services, Laboratory, Radiology, Respiratory ... Care, Rehabilitation, and Social Services. St. John's Health also operates the following Physician Practices: Audiology & Hearing Aids; Cardiology; Cognitive Health; Ear, Nose, Throat & Allergy; Family Health & Urgent Care; General Surgery; Internal Medicine; and Plastic & Reconstructive Surgery. SJH HISTORY: St. John's H was established in 1916 as part of St. John's Episcopal Church. Although the hospital no longer has a direct affiliation with the church, it has retained the original name. In 1976, St. John's became the Teton County Hospital District, and does business as St. John's Health, with a publicly elected Board of Trustees. In the year 2019, St. John's Hospital changed its name to St. John's Health to better communicate our role in Jackson and the communities we serve. SJH is a EOE/Drug Free Employer. More