Responsible for all functions related to admission of Clinic patients, including initial financial counseling for patients. Responsible for cashier functions. Delivers services according to the Scope of Service for Patient Registration. Responsible for providing customer focused, efficient, and professional patient registration. Updates existing patient system information to ensure accuracy of demographic and insurance data. Obtains pre-authorization when needed from payer. Communicates co-pays and deductibles to patients. Receives receipts and deposits cash, checks and charge cards. Responsible for collection of cash at time of services when warranted. Will cross train to all functions of Patient Access.
1. Registration/Data Entry
·Completes all registration forms completely and accurately, including signatures, insurance information and proper billing documentation
·Ensures patient information is entered into systems accurately and timely
·Acquires appropriate documents and information from the patient at the time of service
·Consistently responds to patients, public and employee requests (i.e., directions, hospital activities, etc.) in a polite, positive, friendly manner. This includes patient office visits, phone calls and account balance inquiries, accepting and receipting payments.
·Capable of fielding multiple phone calls using proper phone etiquette while also maintaining patient confidentiality. Refers patients to appropriate person if needed.
3. Cashier Duties/Responsibilities
·Obtains payments and accurately records payments in a timely manner.
·Calculates and collects deductibles, co-pays, and co-insurance payments at the time of service.
·Counts and balances cash drawer at the beginning and ending of each business day, compiles cash receipts, posting information, verifies and prepares deposits for patient accounting.
4. Other Duties/Responsibilities
·Demonstrates ability to communicate effectively (professionally and with tact) with all contacts, especially through difficult situations.
·Demonstrates the ability to multi-task efficiently.
·Demonstrates the ability to research information as needed.
·Performs other duties as assigned by the supervisor/manager and completes other tasks as assigned.
Preferred: High school diploma or equivalent (GED certificate) or Associates degree
Minimum Work Experience:
Required: Computer experience necessary. Ability to problem solve difficult situations. Able to adjust to different schedules and different clinics. Excellent communication, interpersonal, phone and customer service skills required
Preferred: Experience with insurance billing or medical admitting/cashiering. Medical or general office experience preferred. Able to adjust to different schedules and different clinics.
Working Conditions: Clinic office settings. Frequent interruptions and stressful situations.
Physical Requirements: 90% of the shift sitting at a computer. 75-90% of the shift sitting at a desk. Intermittent standing and walking. Ability to push, pull, bend and reach. Ability to lift 20 pounds.