Typical pay range: $20.17 - $24.70 per hour, based on experience.
This full-time position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement plan, and generous Earned Time Off (ETO) package.

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Patient Access & Pre-Arrival Flex Specialist

REPORTS TO POSITION: Patient Access Supervisor

DEPARTMENT: Patient Access Services

DATE LAST REVIEWED: 5/9/2017

OUR VISION: Creating America’s healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Patient Access Department registers and schedules all patients for medical services as ordered by their physician, obtaining all key information required to bill for services provided. Our goal is to provide professional, accurate and timely service within all aspects of registration and scheduling.

POSITION OVERVIEW: The Flex Specialist supports all the areas as of the Patient Access Service and Pre-Arrival departments, Centralized Scheduling, Financial Counseling, Registration and Insurance Verificaiton. Fills in as needed to meet the demands of the department as directed by Supervisor. Covers Caregivers on the team while on leave. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Back up designated areas in the department for vacations and sick days.

Ability to switch back and forth among teams in the department.

Keep up-to-date on all department process in order to fill in as assigned.

Communicate effectively with a wide range of customers using strong interpersonal/public relation and time management skills.

Promote positive interactions with co-workers, physician offices and patients, ability to communicate in a professional matter that aligns with SCHS values

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. 

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required : High school graduate or GED required.

Preferred : Additional high school or college courses up to one year in medical terminology and office practices preferred.

LICENSURE/CERTIFICATION/REGISTRATION

Required : N/A

Preferred : N/A

EXPERIENCE

Required : Previous customer service experience in a fast paced environment. Organization and time management skills necessary to complete multiple tasks. A demonstrated ability to use PC based office productivity tools (e.g. Microsoft, Microsoft Outlook, and Excel)

Preferred : 1-2 years of related work experience in a healthcare or customer service environment. Basic knowledge medical terminology and insurance benefit coverage preferred.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.

Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.

Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

.

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

No

Job Family:

SPECIALIST

Scheduled Days of the Week:

Variable

Shift Start & End Time:

Varies