Abide and live by 6S standards and expectations for the business to ensure a safe, clean, efficient working environment

Maintain Parts and Consumables Inventory to ensure timely fulfillment of orders and minimize customer downtime

Schedule service technicians and arrange travel to provide service on down equipment, machine installation, preventative maintenance

Interface with Customers and internal customer service associates to ensure clear communication from Work Order Assignment, Customer Readiness, Customer Sign-Off, Work Order Completion, and Invoicing

Provide quotations to customers, and drive resolution to customer issues, escalating in a timely fashion if required

Complete reporting to hold Field Service Technicians accountable for Work Order completion

Maximize revenue per Field Tech visit: Proactively seek out customers in vicinity of customers with needs & review other equipment they may have; suggest additional service on additional equipment while onsite and “sell” service and preventative maintenance plans

Work collaboratively with team members to lead/document continuous improvement opportunities