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WI-REMOTE

Worker Type:

Regular

Job Highlights:

SSM Health IT Home Health and Hospice Billing is seeking an associate team member with operational experience working in a Home Health/Hospice billing office or IT. The new team member will work with Epic end-users, business partners and our supporting Epic application team members. Applicants should have a passion to research and implement healthcare revenue cycle best practice solutions, be an active participant within project management, and maintain focus on delivering and exceptional patient financial experience.

Our employees work remote but must be residents of Missouri, Oklahoma, Illinois, Indiana, Texas, Florida, Kentucky, North Carolina or Wisconsin.

Job Summary:

Supports and maintains applications and other technical integrations to meet the needs of the organization. Impacts a range of customers that primarily include the operational end users and informational technology areas.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Troubleshoots and resolves basic application issues and provides end user support.
• Monitors applications for issues in connection with maintenance, upgrades and implementations.
• Provides routine maintenance of supported applications and systems using existing procedures. Follows and stays current with internal processes, policies and procedures.
• Acts as the primary point of contact for on-going production maintenance, support and troubleshooting. Participates in on-call and after-hours support schedules.
• Serves as an IT liaison for basic issues, implementations and upgrades with a range of customers including system users. Maintains a positive relationship with the customer.
• Follows tasks as assigned in project plans for routine projects in order to support meeting milestones and timeframes. Performs standard system testing both unit and integrated.
• Troubleshoots and resolves routine application issues and escalates appropriately to application team members and manager.
• May assist in training delivery for projects, updates or upgrades.
• Reviews and analyzes efficiency of existing systems and escalates findings to team leaders.
• Performs other duties as assigned.

EDUCATION

• Bachelor's degree in computer science or related field, or equivalent years of experience and education

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Department:

9632000009 Hosp Pre-AR/Charging

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.