We are a Service Disabled Veteran Owned Small Business (SDVOSB), headquartered in the Baltimore-Washington corridor, established to provide unique and exceptional services to our clients in the government and national defense sectors. SPYROS specializes in providing highly qualified professionals experienced in Computer Network Operations, Signals Intelligence, Technical Training and Certifications, Network Administration and Security, and Program Management to fit the specific needs of our clients. We maintain a vast array of capabilities at the nexus of the digital domain and in the Intelligence Community, meeting the demand for highly specialized skills to solve the most difficult problems. As a small company, SPYROS is agile and focused. We provide our clients flexibility and the individual attention necessary to meet rapidly changing requirements and rising challenges. As the digital world and cyberspace domain continue to gain increasing importance in the Intelligence Community, SPYROS will continue to leverage the technical expertise of our highly skilled personnel and enable our clients to devise and implement innovative solutions to their emerging challenges.
All potential candidates must possess a successful Full Scope Polygraph and Top Secret clearance with SCI eligibility.
Duties:

• Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
• Manages IT system infrastructure and any processes related to these systems.
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client, server, storage, network devices, mobile devices, etc.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Location: Annapolis Junction
Qualifications :

• Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree.
• Possess an Active Top Secret clearance with SCI eligibility and Full Scope polygraph.