ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned.)

Gathers information from customers by phone or in person and provides information on relocation services; gets and registers orders for installation, third party services, or change in service.

Maintain up to date knowledge of tariffs and contract carriage agreements.

Collects and examines all pertinent information from customer and completes contract forms, determine charges for service requested, and handles special requirements; maintain current account profile list with appropriate discounts and special instructions that apply to the account; enters and adjust information in appropriate software.

Follows-up with customers to inform on moving status and to ensure customer satisfaction.

Track shipments for driver assignment, destinations services and claim follow-up; communicate any shipment changes to dispatch and driver.

Assist with complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

QUALIFICATIONS

·To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

·Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

·Must be proficient in the use of standard software packages, including Microsoft Office.

EXPERIENCE REQUIRED

·Preferred experience in household goods customer service.

·Demonstrated ability to work in a proactively diverse and inclusive organization.

·Excellent, proven interpersonal, verbal, and written communications skills.

·Demonstrated ability to share skills and knowledge with others.

·Proficiency with office computer equipment and software, particularly Microsoft Office products.

·Demonstrated ability to multi-task and work in a fast-paced office setting.

·Active listening to questions, comments, concerns, provided answers, responses, or any other inquiries.

SKILLS REQUIRED

·Communication

·Time Management

·Teamwork

·Active Listening

SUPERVISORY RESPONSIBILITIES

This role has no direct supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.