Salary: $19.47 - $24.58 Hourly
Location : Spokane, WA
Job Type: Part-time
Job Number: 2024-0013
Department: Dispatch
Opening Date: 01/23/2024
To process applications for Airport Identification media and to enroll applicants for TSA Trusted Traveler clearance.
Examples of Duties / Knowledge & Skills

• Assure the security and integrity of the Trusted Traveler Enrollment Center; restrict unauthorized access, monitor enrollment devices, and order maintenance of malfunctioning equipment.
• Enroll applicants for Airport ID badges.
• Ensure proper care/usage of equipment and good housekeeping practices.
• Provide a positive customer service environment for enrollees.
• Ensure privacy of enrollees' personal information.
• Correctly enter applicant's and enrollees' information.
• Obtain applicant's and enrollees' fingerprints.
• Perform other duties as assigned.

Minimum qualifications & Requirements

Education/Experience:

• High school diploma or GED;
• Experience operating multi-line telephone systems.
• Experience operating computers and keyboard.

Knowledge/Skills:

• Deliver excellent internal and external customer service.
• Work as a contributing member of the airport team.
• Maintain confidentiality and handle sensitive information appropriately.
• Prepare clear and accurate reports..
• Prioritize and manage a variety of tasks simultaneously and use good judgment.
• Read, write, speak, and understand English.
• Communicate effectively both verbally and in writing.
• Present in a professional manner and with excellent interpersonal skills in order to establish effective working relationships with others.
• Handle inquiries, comments, and complaints in a polite, professional manner
• Read and understand rules, regulations, policies, and procedures.
• Able to work various shifts.

Physical Requirements:

• Must be able to communicate via email, phone and in person. Able to operate computer, fax, telephone and other office equipment.
• Job functions require sitting and standing for extended periods, but also involve stooping, kneeling, bending, lifting, walking, carrying, and reaching.
• Able to move about facilities & all areas of responsibility
• Extensive wrist and hand movements required for frequent keyboarding and use of office equipment.
• Ability to perform close work to file, read and use computer required. This requires close vision, color vision and ability to adjust focus and read small print
• Ability to continuously exchange information through listening and talking with customers, coworkers, and other individuals required.
• The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Security/Safety:

• No felony or gross misdemeanor convictions.
• Must be able to obtain and maintain an Airport security badge as a condition of employment.
• Must be able to obtain and maintain a Transportation Worker Identification Card (TWIC).
• This is a safety sensitive position.

Supplemental information

WORKING CONTACTS WITH OTHERS (INTERNAL AND EXTERNAL):
Regular contact with the public, employees, government agency staff and management.

WORKING CONDITIONS, TRAVEL, ENVIRONMENT AND POTENTIAL HAZARDS:
Office environment.

EQUIPMENT OPERATION REQUIRED:
Personal computer and related software, phones, copier and other office equipment.
Part-time employees may be eligible to participate in the Washington State Retirement System. The Airport does provide employee assistance benefits and parking priviledges.
Part-time employees are not eligible for medical/dental benefit coverage or vacation pay. Sick leave is accrued at 1 hour for every 40 hours worked.