The Order Management Specialist is responsible for overseeing the end-to-end order processing and management process to ensure the accurate, timely, and efficient fulfillment of customer orders. This role involves managing a team of order management specialists, working closely with various departments, and maintaining a high level of customer satisfaction through order accuracy and effective communication.

Function OM Specialist

1. Order Processing

2. Communication and Coordination with other team members

3. Order Tracking and Reporting

4. Quality Assurance

5. Inventory Management

6. Process Improvement

7. Compliance and Documentation

Order Management tasks:

1. Oversee the entire order processing workflow, including order entry, order confirmation, and order status tracking.

2. Ensure that all customer orders are accurately and promptly processed in compliance with company policies and procedures.

3. Collaborate with management, customer service, and warehouse teams to coordinate and communicate order-related information.

4. Resolve order-related issues and discrepancies.

5. Implement and maintain order tracking systems to monitor order status, shipping, and delivery.

6. Address and respond to customer inquiries, concerns, and requests related to their orders.

7. Identify opportunities for process improvement within the order management workflow.

8. Collaborate with cross-functional teams to implement enhancements that streamline processes and increase efficiency.

9. Other duties as assigned based on business needs.

Hourly pay based on experience starting at $17.00

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person