Are you interested in using your IT Support skills to give back to those who have dedicated their lives to serving the most vulnerable and at-risk in the community?

• We invite you to apply for the full-time (onsite) Information Technology (IT) Support Specialist I working in Buffalo, NY (onsite). This position supports the IT Help Desk and provides the opportunity to work with Franciscan sisters and employees from various locations across North America.
• We offer GREAT BENEFITS (affordable excellent health insurance), a competitive retirement program with matching, up to $1000 employee referral bonuses, annual pay increases, up to 24 days of paid time off (PTO) per year, PTO payout every year, tuition discount at Felician-affiliated universities, comprehensive benefits package, and more)!
• The range for this position is $21.00 - $26.00 per hour.
  • **Wage will be determined based on factors such as the candidate's relevant work experience/qualifications, and internal equity.**

APPLY TODAY to join a committed IT Services Team, partnering with sisters who have joyfully served where needed throughout their lives.

General Overview:

The Information Technology (IT) Support Specialist I position is responsible for maintaining the computer desktop environments by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk system. This position will provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations and overall LAN performance.

Essential Duties and Responsibilities:

• Provides answers to users by identifying problems, researching answers, and guiding clients through corrective steps.
• Provides first-level contact of helpdesk support and resolves problems to the end user's satisfaction.
• Monitors IT helpdesk for tickets assigned and process first-in, first-out based on priority.
• Modifies and repairs configurations, utilities, and software default settings for the local workstations.
• Provides detailed help desk documentation of policies and procedures.
• Installs, tests, and configures new workstations, peripheral equipment, and software.
• As needed, traveling to various parishes, convents, and ministries (local, regional, and a small convent home in Ontario, Canada).
• Maintains inventory of all equipment, users, and software.
• Reports issues to the IT helpdesk for escalation.
• Performs timely workstation hardware and software upgrades as required.

• Participates in the development of user training programs.
• Performs regular file archiving and purge files as necessary.
• Applies operating system security and OS patches and upgrades on a regular basis.
• Supports local and regional Zoom meetings if any issues arise.
• Attend and participate in meetings, committees, seminars, conferences, and in-service training programs as directed.

Education and Qualifications:

• Bachelor’s degree in computer science or related field; equivalent experience considered.
• Minimum of one (1) year of IT Support experience.
• Previous training in CompTIA A certification, CompTIA Network, and Installing and configuring Windows OS, preferred.
• Valid US Passport or NEXUS Card for travel to small convent in Ontario, Canada

Benefits for full-time employees:

• Up to $1000 for employee referrals
• Health Insurance (affordable employee contributions and low deductible)
• Dental Insurance
• Vision Insurance
• Generous Retirement Plan with Matching
• Paid Time Off (PTO) including Holidays
• PTO Payout
• Annual Pay Increases
• Competitive Pay
• Life and AD & D Insurance
• Short-term Disability
• Long-term Disability
• Voluntary Life Insurance
• Voluntary A, D & D Insurance
• Voluntary Critical Illness and Accident Insurance
• Voluntary Spouse/Dependent Insurance
• Free Parking
• Sprint Discount
• Verizon Discount
• Dell Computer Discount
• Well Aware Wellness Program
• Employee Assistance Program (EAP)
• Emergency Assistance Fund
• FSNA Care Connection - Deep Discounts on diapers and personal care products
• PayActiv - Access to earned but unpaid wages before payday
• Mentor program - Paid mentor orientation and wage increase while serving as a mentor.
• Clothing Benefit Program for Health Services or Facilities Management employees
• Ticketsatwork.com - Discounted travel and entertainment benefit
• Access Perks - Discounted travel and local retailers
• Perfect Presence Attendance Raffle (Quarterly)
• Commuter Benefits
• Pet Insurance

Visit us at feliciansistersna.org to learn more about the Felician Sisters of North America!