_____________________________________________________________________________Title: Bilingual Bringing Families Home Housing Navigator Division: HOPICS
FLSA: Non-Exempt, Full time Supervisor: FSC Program Manager
Pay Range : $22.50-$24.50 per hour Revised: 6.2023
__________________________________________________________________________Summary
Under the direction of the Supervisor and Program Manager, the Case Manager is responsible for screening and eligibility, service coordination, and triage for families seeking services through the Coordinated Entry System for Families and CS Care System. 
Essential Functions
● Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful transition to permanent housing and coordinate services to foster housing stability during and beyond FSC subsidy.
● Staff must create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements.
● Staff must update the participant’s housing status within twenty-four hours of any change in HMIS and CS Care System.
● Staff must update information, track services (i.e., Housing Service Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
● If there are significate changes during the time client is enrolled in the program, as Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income).
● If participant is enrolled in any Interim Housing programs, exits must be entered in HMIS the same day. Data must be entered at the very least twice a day in real time if needed.
● The exit destination must be changed to where the participant has exited to/destination.
● If the participant has exited to a permanent housing destination, the following areas must be updated with the permanent housing date and complete address:
o Program Entry Page
o Status Assessment Update Page
o Exit Page
● Case Notes to be entered within 24 hours in DAP form in HMIS and CS Care System. Additionally, case notes will be detailed and grammatically correct.
● Data Errors Reports will be issued to staff on a weekly basis and staff will make corrections within the deadline provided.
● Submit weekly Deliverables Report.
● Submit Productivity Reports as needed or required by management.
● Work with the Housing Team/Housing Navigation to locate housing and secure housing.
● Assist clients apply for units and attend landlord interview with the client. 
● Work with the client to complete an individualized housing plan and budget to ensure household can sustain housing after the subsidy. Housing Plans must be completed at initial assessment and signed by both the client and staff.
● Complete and update the Monthly Summary Reports and upload into HMIS.
● Update Status Assessment as needed
● Upload the Housing Stability Plans and add the Service and case note that coincide.
● Attend weekly supervision/case conferencing meetings.
● Verify program eligibility documents prior to program enrollment and at the time of financial assistance request submission.
● Collaborate and coordinate with DMH, DPSS, LAUSD, WorkSource, and SUD providers.
● Staff will assist clients with identifying the most appropriate housing intervention.
● Coordinate with other FSC staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.
● Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance.
● Provide the Program Manager with all required client information and assessment outcomes.
● Prepare project reports in accordance with funding requirements.
● Staff will assist in trainings and provide support to necessary staff, providers, and other project partners participating in project. The case manager will participate in all mandatory/mandated program and division meetings and trainings, as assigned by his/her supervisor and division director.
● Prepare reports in accordance with program requirements and Division policies.
● Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age.
● Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes. 
● Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values. 
● Staff must have knowledge on the referral process, timeframes relating to contact and enrollments into the program.
● Represent the Agency in a professional manner at meetings and community events.
● Build trusting relationships by acting with integrity, courtesy, and responsibility even in the face of stress of demanding workplace conditions.
● Communicate effectively with funders, DCFS, and internal personnel. 
● Staff are required to response in a timely manner regarding cases and updates.
● LACDA reports as needed
● Landlord mediation and advocacy 
● Housing identification for participants enrolled in Rapid Rehousing and Prevention
● Unit viewings with participants, application support for all participants in BFH.
● Staff must be present when the participant signs lease and provide support as needed.
● Case conferencing as needed.
● DCFS intervention
● Regular attendance required.
● Other duties as needed.
Secondary Functions 
Perform other duties as assigned by the Program Manager and/or Associate Director. Answer phones and route incoming calls; serve as back-up to the Case Managers in their absence.
Minimum Qualifications - Knowledge, Skills and Abilities Required
● Associate degree in social services state approved college or university, or other administrative, customer service, social work, or case management business with a minimum (1-2) years job related experience working with homeless individuals and families; case management and homeless program experience preferred. If in recovery, a minimum of three (3) years of being drug and alcohol free is required. Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation. Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required every year or as needed. CPR and First Aid Certification required every two years or as needed with company and valid Driver’s License and auto insurance required. Reliable transportation is required. Ability to communicate effectively, both written and orally. Experience working with homeless families and children, DCFS as well as an experience with placing homeless families into permanent housing. Maintain and uphold Agency mission statement, values, policies, procedures and principles.
Non-Essential Qualifications:
Experience using HMIS and at least one year of rapid re-housing experience preferred.
Supervisory Responsibilities:
● This position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions)
● This position is responsible to work in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.
Physical Requirements
● The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, speaking.
Mental Requirements
● This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.
  

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