Job Responsibilities

• Assist Event Planner with birthday party planning including making confirmation calls, offering party enhancements, scheduling Party Patrol team, mapping out party lanes.
• Plan and conduct training for new teammates and continued education for the veteran team.
• Provide supervision and support to the party staff to ensure efficient event execution.
• Meet with each party “parent” during the event so that you can proactively make changes as necessary to correct any potential issues.
• Aid in preparing party area & tables with required party supplies.
• Greet guests and escort them to the party area.
• Assist with the coordination of party activities times with guests and teammates within each department.
• Oversee the party patrol during the party bowling experience as they help to secure shoes, teach safety on the lanes, deliver instructions, manage the group, and collect shoes back.
• Oversee the party patrol during the party gaming experience in arcade, laser tag, and/or escape room (where applicable).
• Place food and beverage order into kitchen via paper order form or ringing through register.
• Ensure food and beverage orders are delivered in a timely manner. Aid in delivery to party area.
• Assist with dessert and encourage singing.
• Aid in event breakdown and clean up to be able to turn the areas over faster for other guests.
• Assist the front desk team with managing the birthday tab on the register.
• Collect birthday payments through the register and confirming any deposits have been applied to bill.
• Gather all required paperwork for the shifts.
• Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).
• Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Qualifications

• High school diploma or equivalent preferred.
• 2 years of guest service experience in a comparable field.

Work Environment

• The noise level can be loud and may contain lighting effects such as lasers and strobes.
• This job requires working with large crowds and children.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Able to stand and walk for extended periods of time and able to lift 50 pounds.