As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.
SUMMARY/OBJECTIVES
The position of VIP Deposit Specialist I is to facilitate the resolution of Tier 1 support requests for Deposit Services, Consumer Bank Operations, and Debit Card Services. Primary responsibilities include prioritizing and actively resolving employees’ requests, escalating when considered appropriate, maintaining SLA expectations, and providing remarkable customer experiences. The resolution must provide a clear and concise solution based on policy and procedures to the bankers. VIP Deposit Specialists will support bankers via phone and support requests through the Source.