Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?
Description & Qualifications
Description
About the Team:
The IT organization is seeking to add a Salesforce Business Systems Analyst with specific focus on Salesforce CPQ and Billing (Revenue Cloud). The ideal candidate has experience with Quote-to-Cash processes and the Salesforce platform. The business analyst must balance strong written and verbal communication skills will system expertise and best practices.
About the Role:
•Support existing Salesforce CPQ and Billing solutions (and related applications), working on production support, trouble-shooting issues, and implementing small to medium enhancements. May also contribute to large strategic projects and/or new solutions in the Quote-to-Cash space
•Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs and system capabilities
•Demonstrate strong organizational and analytical skills with attention to detail through written and verbal communications
•Must successfully pivot and transition priorities as the business commands a need to do so
•Employ a variety of approaches to eliciting and documenting business, functional and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis, etc
•Design and implement Salesforce-based solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions
•Collaborate regularly with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions
•Collaborate regularly with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed
•Support Project Managers planning, execution and management of project deliverables and risks
•Work closely with QA analysts and may perform functional, regression, unit, functional and user acceptance testing
Certificates/Security Clearances/Other
Basic Qualifications:
•Minimum of 3 years of experience in business systems analysis
•2 years of Quote-to-Cash experience, including understanding of the following topics/processes: products, pricing, discounting, quoting processes, booking, sales compensation, order acceptance, order fulfillment, service contracts, billing, amendments, renewals, etc.
•2 years of Salesforce CPQ experience
•Salesforce Administrator certification required
•Strong understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders
Preferred Qualifications:
•Familiarity with any of the following applications is a plus: BigMachines (Oracle CPQ Cloud), Conga, DocuSign, Certinia (FinancialForce), Varicent, Dun & Bradstreet, Microsoft Dynamics 365, Oracle EBS
•Salesforce Advanced Administrator certification is a plus
•Salesforce CPQ certification is a plus
•Experience CI/CD tool and agile delivery concepts is a plus