Title : Business Process Consultant (ServiceNow)

Role is remote

Must Have :

Service now implementation : Any Module

Implemented Service now features as a business consultant

Telecommunication Service Management (TSM) experience is mandatory, Telecom experience (or at least Knowledge is must)

Business Process Consultant with Very Good Communication skills

Customer Facing Experience – Mandatory

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of practical problem solvers and creative thinkers in over 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at .

You Are:

As a Business Process Consultant (BPC) with experience in implementing ServiceNow Telecommunication Service Management (TSM), you will be instrumental in analyzing, designing, and implementing processes and ServiceNow solutions tailored to meet the unique requirements of our clients in the telecommunication industry. Leverage the expertise in Telecom Service Management (TSM) and Business Process Consulting to drive innovation and deliver exceptional results through process improvements and ServiceNow solutions. The ideal candidate will have a strong technical background, extensive experience in Business Process Consulting, ServiceNow TSM Implementation, and a deep understanding of telecom service management principles.

The Opportunity:

• Collaborate with telecom clients to understand their specific service management requirements and business processes.

• Design and implement ServiceNow solutions, with a focus on Telecom Service Management (TSM) modules such as Service Desk, Incident Management, Change Management, and Configuration Management.

• Customize ServiceNow applications to address telecom-specific needs, including configuring workflows, forms, and reports.

• Provide technical guidance and support to clients throughout the implementation process, ensuring alignment with industry best practices and regulatory requirements.

• Analyze and optimize telecom business processes to enhance efficiency, reduce costs, and improve customer satisfaction.

• Conduct workshops and training sessions to educate clients on ServiceNow best practices and telecom service management principles.

• Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction.

• Stay current with ServiceNow platform updates, telecom industry trends, and emerging technologies.

What You Need:

• Certified System Administrator (CSA).

• Bachelor’s degree in computer science, Information Technology, or related field.

• Minimum of 8 years of experience working with the ServiceNow platform.

• Experience in Business Process Consulting.

• Proven experience in implementing and customizing ServiceNow Telecom Service Management (TSM) modules, including Service Desk, Incident Management, Change Management, and Configuration Management.

• Strong understanding of telecom service management principles, processes, and standards (e.g., ITIL).

• Experience with JavaScript, HTML, CSS, and other web technologies.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills, with the ability to interact with clients at all levels of the organization.

• Experience with CSM, FSM and other ServiceNow modules is a plus.