Position Name

Manufacturing Process Support

Position Holder

N/A
Group Company

Phonak/Sonova USA Inc.

Functional Area

Local G&A

Department

Building & Infrastructure

Cost Center

5100031600

Reports to (Position Name):

Manager, Sustaining Engineering
Leadership Responsibility

YesNo
Purpose of the Job

The Manufacturing Process Support role has primary responsibility as the first level of support for product related issues and problems. The individual will work with the operations and sustainable engineering team as a cohesive unit in order to better serve the needs of our staff.
This position will be based out of Aurora, Illinois.

Key Tasks & Responsibilities

• Responsible for first level IT support within the manufacturing department including support of IT hardware and software
• Independently determines and develops approach to solutions
• Works with Operations team members to develop technical solutions to production problems and to continuously improve our production processes
• Works with other members of the sustaining engineering team to review and update key manufacturing documentation in order to maintain our focus on continuous improvement
• Does a first level review of Production related kick-outs

Travelling Requirement

None.
Qualifications

Need to have:

Nice to have:

Basic Education
BS in Computer Science

Further Education
Work Experience
Minimum 3 years' experience in a manufacturing environment is preferred

Personal Competencies

-Strong analytical and organizational skills

-Strong technical and conceptual attitude

-Capable of effectively managing multiple tasks and objectives concurrently
Social Competencies

Excellent verbal and written communication skills
Leadership Competencies
Professional Competencies

Basic understanding of manufacturing process
Language(s) / Level
IT skills

-Strong software and hardware troubleshooting skills

-Knowledge of Microsoft Office Suite

-SAP experience (or other ERP system) a plus

-Software programming knowledge is a plus

Further Requirements
Additional Remarks:
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.