Position Description

JOB CONTENT

Position Summary:

• The Refugee Health Services Patient Advocate works closely with the members of the Refugee Health Team to provide patient and staff support in NFP's Refugee Health Program.
• The Patient Advocate provides support to all activities surrounding Refugee Health Screening and follow-up, including coordination of health care services for newcomer patients establishing care post-screening.
• The Patient Advocate provides administrative and patient support to the Associate Medical Director of Refugee Health Services, Refugee Team Nurse and Refugee Health Services Coordinator.

Essential duties and responsibilities which must be performed in order to carry out the position purpose summarized above:

(The following description is a general representation of the key duties and responsibilities of this position.

Other duties may be assigned, as required.)

• Support the initial health screening process and assist the Refugee Health Services Coordinator as needed on screening days.
• Introduce patients to primary care services, in addition to dental, behavioral health, and pharmacy services offered by NFP
• Assists with the coordination of specialty care appointments (including TB Clinic) ordered by the provider during health screening, and coordinates transportation with the resettlement agencies and/or health insurance companies as needed.
• Provides support to care teams once patient establishes primary care, including care coordination and connection to social services/support as needed
• Communicates all pertinent health information electronically, by fax and/or verbally with case workers at resettlement agencies. Coordinates with case workers as needed to share important information, verify appointments, and any additional updates
• Communicates with specialists and the TB Clinic as needed for care coordination
• Support ODJFS data entry and submission of health screening documentation by entering data into the Refugee Web Tool.
• Participate in community health outreach activities including those targeted at recent newcomers, as well as established individuals and families.
• Assists with civil surgeon exams for newcomers and other immigrants, the completion of the I-693 form, and coordination of any follow-up care.
• Provides general administrative support to the Refugee Health Services Team and complete other duties, as assigned

Qualifications:

Specific knowledge, training or skills required to perform the duties of this position.

Specific concepts, courses, training programs or required certifications:

(To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Experience with or in a health-care setting preferred
• Ability to establish and maintain accurate, complete and confidential case files.
• Attention to detail, ability to multi-task, work effectively as a team member, coach others and follow directions.
• Fluency in English; fluency in additional language(s) preferred, but not required.
• Computer proficiency: application of EMR and related functional software.
• Excellent interpersonal and organizational skills.
• Ability to establish and maintain effective working relationships with staff, patients and the public.
• Ability to work independently with minimal supervision.
• In-depth emotional intelligence: demonstrated self-awareness, accurate self-assessment, sensitivity and empathy, openness, flexibility, reliability and consistency.
• Personal transportation and valid Ohio drivers' license and car insurance.

Essential Physical Demands and Working Environment:

(The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Ability to see, communicate, hear and utilize electronic communication devices.
• Demonstrated ability to walk, sit or stand for long periods of time.
• Work environment is stressful at times.