Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary:

To provide quality customer service and assistance to members and guests within the Ice Arena venue.

Essential Functions:

• Must be able to provide initial customer service contact for members and guests entering assigned venue, be able to provide direction and answer questions as needed, ensure all members and guests are given prompt and courteous service.
• Assist and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiently.
• Verify membership status through point-of-scale (POS) system.
• Must be able to handle cash, make change and operate the POS computer software system. will wait on members and guests according to established procedures.
• Monitor all recreational activity in assigned venue.
• Responsible for maintaining the orderliness and cleanliness of all work areas. Keep sales area clean and neatly arranged at all times.
• Answer all incoming calls quickly and politely; accurately answer basic questions about facility wide events and programs; provide specific knowledge of all assigned venue programs and functions.
• Work with volunteers, co-workers, members, and guest on a professional level. Interface with peers, supervisors and people of various socio-economic backgrounds.
• Adhere to RJKCCC operations as well as all policy procedures as adopted by Administration.
• Observe all safety rules and regulations.
• Maintain a safe working environment; report all harmful problems with facility to the proper supervisor.
• Assist in emergency or accident situations as needed.
• Attend staff meetings as assigned.
• Assist in venue specific program preparations and clean up.
• Report any suspicion of child abuse to the appropriate supervisor.
• Generate legible and accurate accident and incident reports as required and forward them to supervisor in established time frames.
• Assist in organizing, planning, and implementation of activities for leagues and other venue specific programs.
• Will help monitor mean and rest breaks for attendant staff.
• Produce schedules and other departmental reports as directed.
• Coordinate and place departmental supply orders as directed.
• Perform venue opening and closing duties as directed.
• Assist in supervising venue attendant staff during shift.
• Oversee facility activities as required during shift.
• Manage and ensure resolution of all member and guest complaints; route guest inquiries to appropriate individual as necessary.
• Must be thoroughly familiar with venue programs, policies, and procedures.
• Reconcile and perform cash out duties of POS terminal as required.
• Train attendants on POS system and facility programs.
• See that information racks are properly stocked at all times.
• Perform periodic checks of ice mechanical system.
• Operate the ice resurfacing machine as required.
• Sharpens ice skates as needed.
• Handle other duties as assigned.

Working Conditions:

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 10lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications:

• Must be at least 21 years of age.
• Must be able to lift and carry at least 40 pounds.
• Bilingual English/Spanish preferred
• Must be able to follow written and verbal directions in English.
• Previous cashier and/or customer service work experience required.
• Previous work experience supervising staff preferred.
• One (1) year previous customer service, recreation center, ice arena or related experience required.
• Must possess high school diploma or equivalent.
• Have or obtain within 30 days of employment a valid California Driver's License and insured transportation.

Skills, Knowledge & Abilities:

• Ability to work independently, with minimal supervision.
• Ability to function in a fast-paced, frequently changing environment.
• Ability to function in an often loud, and cold environment.
• Must possess good communication skills.
• Computer software application experience required.
• Must have prior work experience working with children.
• Ability to ice skate required.