Banking Relationship Spec (Sr Relationship Banker)

Job ID: 13859

Functional Area: Retail/Community Banking

Position Type: Full-Time Regular

Experience Required: 1 - 3 Years

Location: Frisco, TX Tollway

Department: Community Banking

Education Required: High School Diploma or Equivalent

Relocation Provided:

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Position Description:

About Us:

Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional customer service, and year-after-year recognition of our industry leading financial performance. Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions.

We are dedicated to building community and strive to help our customers succeed financially. By helping to facilitate financial stability for our customers, we positively impact their lives and support families and our communities. We are socially responsible. We also aspire to foster a productive and enriching work environment for our team members. When our customers and team members thrive, we achieve success for our bank.

About You:

Being the best bank for our customers and team members begins with outstanding talent that possesses and displays the following attributes:

Helpful, friendly, approachable, enthusiastic and professional disposition

Accomplished inside sales leader

Tenacious focus on the delivery of an exceptional customer experience

Accurate and efficient productivity, capable of working autonomously

Team player approach, capable of thriving in a continually changing environment

Critical thinking skills

Your Role:

In this role, you will build professional relationships with customers and provide sales leadership and coaching to team members. You will utilize your knowledge of consumer and small business banking products and services to help our customers meet their financial needs and goals. You will contribute your unique talents, skills and experiences to help cultivate, maintain and strengthen relationships with the community, providing exceptional customer service while meeting the financial needs of our customers. You will proactively help your team and our bank get better every day.

Our successful team members perform the following responsibilities every day:

Enthusiastically support the banks values and mission

Engage customers in meaningful conversations regarding their financial needs and goals, identifying consumer and small business products, services and digital solutions, including deposits, loans, business online banking, mobile applications and treasury and merchant services, to meet those needs

Open and service complex small business and personal, consumer accounts

Conduct outbound sales calls and teleconsulting

Model banking center lobby leadership

Proactively serve as role model for client service and consumer banking team members and coach sales activities, including opportunity spotting/referrals, joint selling, outbound calling and lobby management

Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible

Display a high degree of integrity, trustworthiness and professionalism at all times

Actively promote teamwork, leading by example and taking initiative to assist others

Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members

Maintain consistently good punctuality and attendance to work

Follow Bank policy, procedures and guidelines to protect customers and bank assets

Job Expectations:

Ability to operate normal and customary equipment/technology used in a business environment, with or without accommodation

Note:This description is not an exhaustive list of all job responsibilities, skills and standards required. Other job responsibilities, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements:

Qualifications:

High school diploma or equivalent required; bachelor degree preferred

1 year retail customer service and/or sales experience required

Knowledge of business and consumer products required

Knowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred

Proven ability to achieve sales goals and financial targets preferred

Experience in a leadership and/or coaching role strongly preferred

NMLS preferred (required for lending activities)

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.